Boston Consulting Group Looking for Global Real Estate & Workplace Experience Senior Manager at Boston, Massachusetts Full Time

WHAT YOU’LL DO
BCG has a real estate portfolio of more than 4M square feet across 90+ cities, with significant real estate activity as we grow and diversify as a business and evolve our workplace of the future. Our workplaces help our people feel productive, healthy, and proud to work at BCG.

• We provide BCG employees, clients and guests with world class workplace experiences.
• We balance people needs, sustainability, risk and cost, continuously evolving to align with BCG’s business priorities.
• We have high expectations of our workplace experience, focused on forward thinking office design, a human-centered employee experience, and technology innovation.

The Global Real Estate Workplace Experience Team drives the Future of Work and is responsible for the overall strategy and governance of BCG’s office technology portfolio and digital innovation. If you enjoy facilitating across multiple stakeholder groups and driving innovation, this is the role for you.

The Global Real Estate Workplace Experience Senior Manager is the key interface between the Global Real Estate Project Delivery & Workplace Technology teams, local offices and agile Product Portfolios ensuring that our workplaces are equipped with cutting-edge technology solutions and digital experience supporting our business agenda. You will be part of a cross-functional team addressing both existing technology offerings and new demand from the business and local offices. Some of the digital innovations you will be working on include but are not limited to Smart Office, Meeting Experience, Personal Productivity & Peripherals, and exploring new technologies such as AR/VR and GenAI. Below are some examples of key responsibilities, amongst others:

• Continuously review and shape our end-to-end office technology portfolio and digital innovation to ensure current and future use cases and needs are addressed
• Develop, refine and track key metrics and lessons learned for office technology portfolio and digital innovation to inform strategic initiatives and future investments
• Capture, evaluate and govern new demand requests from the business and local offices to inform our continuously evolving office technology and digital innovation agenda and roadmap
• Identify new use cases, needs and capabilities to drive strategic innovation supporting asset optimization, employee experience, ESG goals, and efficient operations
• Shape new demand requests supporting both strategic and organic innovation in alignment with agile Product Portfolios to influence future roadmap
• Explore opportunities to develop and build new capabilities in Workplace Operations offerings partnering with the business and local offices
• Take an active role in ensuring clear governance and communications on processes, digital offerings, key learnings, and ongoing innovation initiatives

YOU’RE GOOD AT
A successful candidate will be able to consult offices, structure new demand and strategic innovation, communicate approach, and navigate cultural nuances, as well as integrate seamlessly with a global BCG team. Specifically, you:

• Have a consultative and user centric approach to problem solving
• Are energized by exploring new digital innovations in a highly dynamic environment
• Collaborate and communicate effectively across multiple functions and stakeholder groups
• Possess an innate ability to build relationships internally and externally
• Are seen as a trusted advisor and gain a seat at the table with leaders

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• A minimum of a Bachelor’s degree; Master’s degree preferred in one of the following fields: Innovation Management, IT, Architecture, Project Management, or related Engineering field; consulting experience a plus
• A proven track record of success in creating inspiring workplaces in international, corporate organizations.
• Varied experience of developing innovation strategies in the digital space and applying these to the workplace context.
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture
• Established record of stakeholder management experience, especially effectively communicate innovation strategies to senior leadership
• Ability to build and develop relationships in a virtual setting and the cultural dexterity to work effectively with colleagues across the globe
• Strong analytical and problem-solving skills that allow the understanding of the business problem driving the solution; exceptional attention to detail and strong organization skills
• Independently resolves complex issues/problems, yet appropriately seeks advice and counsel for decisions including key stakeholders
• Fluency in written and spoken English, including the ability to communicate in a clear & compelling manner.
• Experience in agile methods and ways of working
• Strong computer skills and digital collaboration tools, particularly PowerPoint, Miro, Trello, and Excel

YOU’LL WORK WITH
The Global Real Estate Workplace Experience Senior Manager will work closely together within the Workplace Experience Team as well as the business and local offices, Global Real Estate Project Delivery Teams, Workplace Technology Teams and agile Product Portfolios.