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Full Job Description
GFL Environmental is looking for a Broker Accounts Customer Service
Representative to join our team out of our Raleigh office! The Broker
Accounts Customer Service Representative will answer broker accounts
customer calls and emails on a daily basis and assist in resolving any
questions or concerns in a professional, expeditious manner while
maintaining a positive, courteous approach to internal and external
customers.
Key Responsibilities:
Provide
excellent customer service and professionalism to all customers via in
person, telephone or email
Answer incoming and make outgoing
telephone calls to customers, as well as, our Operations teams
Serve as main contact and provide changes for Broker/Sales
accounts
Tower entry of service change for Broker/Sales
accounts
Track customer information, concerns, and enter data
into database
Provide contact research for all customer
changes
Provide timely and accurate information regarding missed
stops or other customer concerns
Download, distribute and answer
all customer inquiries received via email
Implement Broker/Sales
account information to include any necessary correspondence, maintain
hauler listing, location survey, pertinent notes, etc.
Dispatch
service orders to the branches
Answer phones in rotation as
needed
Perform other duties and responsibilities as required or
requested by management
Knowledge, Skills, Abilities and
Competencies:
High School Diploma or GED
One (1) to
Two (2) years customer service call center experience
Proficient
in Microsoft Outlook, Microsoft Word and Excel
Ability to
implement solutions to general and specific customer concerns
Excellent interpersonal skills
Good problem solving ability
Excellent data entry skills
#GFLTalent
We
thank you for your interest. Only those selected for an interview will
be contacted.
GFL Environmental is an equal opportunity
employer and encourages women, Aboriginal people, persons with
disabilities and members of visible minorities to apply. We seek to
hire individuals with diverse characteristics, backgrounds and
perspectives. We strongly believe that world-class talent makes no
distinctions based on gender, ethnic or national origin, sexual
identity and orientation, age, religion or disability, but enriches
itself through these differences. GFL will provide accommodations to
job applicants with disabilities throughout the recruitment process.
If you require an accommodation, please notify us and we will work
with you to meet your needs.
