Citi Looking for IT Quality Senior Analyst, Performance Testing-Hybrid & Engineering at New Castle, Delaware Full Time

The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Responsible for initiatives related to User Acceptance Testing (UAT) process and product rollout into production, making recommendations of solutions and improvements. Responsibilities may also include software quality assurance testing.
• Conducts complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully/clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures; identifies risks and recommends solutions; ensures annual organizational reviews of standards and procedures are conducted.
• Documents findings and performs root cause analyses to provide recommended improvements. Independently recommends solutions and improvements to existing standards and procedures; collaborates with other areas in technology to develop new standards and procedures.
• Ensures all corrective actions are assigned, documented and completed. Verifies traceability in project work products. Gathers, maintains and creates reports on quality metrics.
• Exhibits sound understanding of concepts and principles in own technical area and a basic knowledge of these elements in other areas.
• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.
• Acts as advisor and mentor for junior members of the team.
• Makes evaluative judgments based on analysis of factual information in complicated and novel situations and provides solutions to problems.
• Has direct impact on the team and closely related teams by ensuring the quality of the tasks/services/information provided by self and others.
• Requires sound and comprehensive communication and diplomacy skills to exchange complex information.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an IT Quality role.
• Demonstrated execution capabilities.
• Development experience in a fast-paced, time-to-market driven environment Experience with test automation, test scenario and test scripts creation and modification Comfortable with writing complex queries Experience with reporting tools. Hands on experience with testing automation tools.
• Project management experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

• Primary Skills: Performance Testing & Engineering.
• Tools: MF Performance Centre with Web, Web Services (Rest, Microservices), MQ (Java), Mainframe RTE, Database Testing (ETL), AWR analysis, AppDynamics Profiling, Kibana & Log Analysis, CA Service Virtualization (LISA).
• Automation Testing knowledge is good to have.
• Ability to assess & design the standalone component or End to End Testing approach.
• The implementation and execution of a performance test framework for non-functional testing (Load, volume, stress, capacity, Breakpoint, and scalability) which validate business non-functional requirements.
• A strong knowledge of Monitoring tools that allow for analysis of system health and potential bottlenecks. ie, App Dynamics, Kibana, Splunk, BMC True Sight, etc.
• Produce and maintain Key Performance Indicators (KPIs) around the testing performed. Manage best in class service quality and manage SLA accordingly.
• Support active contribution in creating performance testing artefacts including Performance test strategy and test plans/estimates, optimization & KPI reports.
• In-depth knowledge and working experience with Performance Centre, App Dynamics, HP Site scope and Good to have knowledge on other latest Performance Engineering & Performance Testing tools (ie, CA Lisa Virtualization) and Open-Source performance testing tools (Apache JMeter, Web LOAD etc).
• A strong knowledge of/experience with profiling application end to end performance and identifying application and hardware/operating systems bottlenecks.
• Experience in identifying and providing tuning recommendation for various infrastructure components such as Application Servers, Database Servers, Message Buses and Web Servers.
• Experience of working in Agile testing methodology.
• Attention to details & ability to automate repetitive tasks.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
• Good to have technical & programming knowledge with one or more languages ie Java, JavaScript, C#, Python, Ruby, etc.
• Business domain knowledge of Commercial Cards, Corporate Digital Channels, Payments, Receivable & Treasure will be added advantage.
• Good to have exposure for developing stubs and drivers.

Leadership Skills:

• Good collaboration & ability to communicate with technical & non-technical stakeholders.
• Collaboration with other teams including Development, Architect, Business and Production Support.
• Identify, recommend, and implement framework, strategies, and toolsets to optimize test execution, expand test coverage, and reduce risk.
• Strive towards the continuous process improvement & test framework/scripts optimization to achieve efficient testing solutions.
• Flexible to work across different Time zones supporting stakeholders across the globe.
• Strong customer service focuses with the ability to communicate with highly technical management teams.
• Possess excellent verbal and written communication skills, both technical and functional.

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Job Family Group:

Technology

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Job Family:

Technology Quality

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Salary Range:

$93,200.00 – $139,800.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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