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The Global Services Group (GSG) provides American Express’ renowned brand of customer service to consumers, merchants, and corporations.
The LFO Manager role, a role within the Global Servicing Group Finance Organization will provide comprehensive financial support within GSG, with a focus on decision support analytics. The primary focus of this role will be supporting financial and operational strategic decisions for the GSG’s Credit & Collections organizations, which are responsible for the full range of early and late stage collection efforts. The Finance Manager should be a dynamic individual who can communicate effectively with business and finance partners, support key financial processes, deliver superior analytics, and manage complex tasks in a global organization.
Key responsibilities include:
Develop an end to end understanding of the Credit and Collections lifecycle, including operational and expense drivers across the value chain.
Work with the Collections business to optimize Outside Agency fees – focused on optimizing overall fee rate and further educating placement strategy by incorporating detailed cost information.
Analyze placement outcomes as it relates to OA Fees; enable insourcing vs 3rd party optimization decisions and better understand impact on opex targets.
Collaborate with Risk Finance on monthly results, planning, forecasting, and MRP, and support identifying and syndicating key messages for Collections & OA fees.
Collaborate with the Credit business, Global Capacity & Contact Management, and Global Planning and Configuration groups to understand cost drivers in the Credit space and enable informed decision making.
Provide value-add decision support to business partners with a pro-active approach
Effectively collaborate across the organization to address key business issues, as well as ongoing business transformation, and cost reduction opportunities
Lead planning, forecasting, results analysis and reporting with a focus on tight management of risks and opportunities to enable delivery against aggressive targets
Track and analyze key issues and trends while liaising with business partners to develop in-depth analysis on operational and financial results
Perform ad hoc analytics as required, leveraging Finance and GSG analytical data in Cornerstone
Prepare and present insightful analysis and key recommendations to Finance and GSG Senior Leadership to drive decision making
Create and implement new complex and dynamic financial models to enhance reporting, enable analysis, and drive automation
Provide thought leadership, project management and specialized financial analysis for servicing initiatives in support of GSG strategies
Qualifications:
3 to 5 years of relevant analytical and financial work experience
A degree in Finance or similar; MBA a plus
Advanced knowledge of Excel and PowerPoint required
Familiarity with Cornerstone, Tableau, Power BI, Essbase, Oracle ledger and P&L reporting, TM1 tools and SQL coding skills preferred
A curious self-starter with the ability to drive results, work with ambiguity, and create insights to explain results variances
Strategic thinking – an ability to deep dive into numbers and synthesize complex data while pulling together the bigger picture and key story for an executive/senior audience
Ability to grasp and explain complex concepts quickly; strong business acumen, able to follow business and industry trends and make use of this in the main AXP business lines
Strong collaboration and relationship building ability. Able to influence others without having direct authority, including demonstrated ability to influence senior management across the company
Excellent organizational skills with the ability to manage multiple deliverables while meeting tight deadlines
Robust communication skills, written and verbal
Strong work ethic with an intense will-to-win and demonstrated personal excellence
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
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