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Operations Coach Job Description
Accountability
Reporting to the Director of Operations, an Operations Coach is responsible for brand management
and revenue growth through planning, direction setting, operational focus, financial results
management, coaching of in-restaurant leaders, and employee development for a group of multi-unit
restaurant leaders within a specified geographic area. Operations Coaches must have a strong
commitment to guest satisfaction when interacting with others.
Key Business Areas
A Key Business Area is an area of performance in which the Operations Coach must be successful to
meet their accountabilities. Successful results in Little Caesarss Key Business Areas are supported by
the following behaviors or actions:
Represents Vibe Restaurantss Vision, Mission and Core Values
Oversees profit, sales, and guest count growth for assigned geographic area. Works with General managers (GMs) in assigned area to develop and execute growth plans
Managing cost controls, including food and paper, labor, and operating supplies.
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Analyzes and identifies gaps in area operational performance and addresses them to maximize performance and achieve goals
Leads the annual area planning process by aligning area goals with the corporate strategic annual operating plan
Consistently and effectively communicates the companys objectives to all store management teams through organized and scheduled conference calls, meetings and/or electronic communications
Encourages General Managers to promote Little Caesars through community involvement activities and coaches General Managers to develop and execute their local store marketing plan to drive sales and guest count
Hires, trains and develops General Managers and Restaurant Managers and proactively builds bench strength for future management needs
Facilitates the successful roll-out of new programs for the assigned geographic area
Develops and executes people plan for the assigned area which reflects high standards through bench and succession planning, consistent mentoring, feedback and people development
Works to create and maintain an enjoyable and respectful environment for our guests and employees throughout the assigned geographic area
Actively works to resolve and prevent employee relations issues and partners with the Human Resources Manager on investigations and follow-up activities. Takes appropriate disciplinary measures as warranted
Monitors compliance with Little Caesars Brand (DBA Vibe Restaurants) Standards, policies and procedures, all health codes and other regulatory requirements and employment laws
Checks equipment and facilities for compliance to corporate standards and takes corrective action when required
Oversees that proper security procedures are in place to protect employees, guests and company assets
Builds relationships with support departments and franchisees and encourages managers to do the same
Partners with Franchise Business Leaders and other Operations Coaches to build Brand Unity and share best practices
Completes and submits all reports, documentation, and other administrative requirements in a timely manner
Performs all other tasks and duties as assigned
Essential Functions
Must be able to lift and carry supplies and equipment weighing up to 50 lbs
Must be able to bend, stoop, reach and lift
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to work around potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must be able to observe staff and all aspects of restaurant operations
Must be able to work inside and outside of the restaurant
Must be able to operate the Little Caesars point-of-sale system
Must be able to drive, stand, sit, and walk for extended periods of time
Must be able to travel frequently (up to 75%), including overnight stays and airline travel when applicable
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Food Safety Managers Certificate required
Ability to handle high stress situations
Excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively in the English language
Ability to coach and motivate others to achieve area and corporate goals
Strong problem solving skills and the ability to partner with others to achieve results/resolution
Excellent interpersonal skills with the ability to negotiate and influence
Places a value on diversity and shows respect for others
Excellent financial and business acumen
Proven ability to manage multiple priorities simultaneously with a strong attention to detail
Ability to work weekends, holidays, days and evenings
Licensed to operate an automobile without hours of operations restrictions
VIBE RESTAURANTS MISSION
Bring every customer back by staying HOT-N-READY!
VIBE RESTAURANTS VISION
Increase sales through customer loyalty, operational excellence, team development, and community
involvement.
VIBE RESTAURANTS VALUE
We live the HOT-IN-READY- Promise.
We Act Like Owners.
We Love What We Do.
We Win As A Team.
This is intended to describe the general nature and level of work being performed by the employees
assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or
tasks which may be required to be performed in this position. Vibe Restaurants may amend, change, or
modify the responsibilities and duties of this position to meet business needs as necessary.
This does not constitute a contract for employment and may be changed at the discretion of Vibe
Restaurants with or without notice.
Brand: Wingstop
Address: 2115 N Belt Hwy Suite C Saint Joseph, MO – 64506
Property Description: WS St Joseph
Property Number: 2047
