Valtech Hiring for Digital CX Strategist Job at Remote Full Time

Digital CX Strategist

What we are looking for:

She/He/They support the Experience Strategy team during the review and analysis of our client’s priorities and objectives by helping synthesize the available documentation. The role also requires support in the preparation of workshops and the presentation of reports.

She/He/They contributes to secondary research and supports the Experience Strategy team in the definition of customer journeys for our client’s target audience.

Before we continue to dive into the requirements for the role let’s talk about Why you should join Valtech?

Flexibility: We trust in the expertise, skills, and actions of our colleagues. That’s why we provide a flexible work schedule that supports work/life balance.

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning through our in house LMS (Ask us about the Academy)

Benefits US:

• Medical: Options starting at 100% medical coverage for employees, and we cover 85% for spouses, partners, and dependents
• We contribute an annual $750 for Employee only or $1,500 cash payment towards your family HSA
• 401(k) Employer matching and immediate vesting
• Flexible Paid Time Offer under Valtech’s policy to support your work-life balance
• Up to 8 Weeks of paid Parental Leave
• Home office set up stipend for new hires
• 2pm Summer Fridays

Want to learn more about our unique culture and awesome people click here

Back to the role:

What you will do:

Client:

• Review and synthesize documentation provided by our clients
• Workshop/kickoff preparation, participation, and facilitation
• Build presentations for client meetings
• Work with Experience Strategy Team to understand goals, address client needs, and communicate results and insights back to clients.

Experience Definition:

Support Senior Experience Strategist in:

• Crafting clear and compelling narratives built upon true insights (vs mere observations)
• Persona creation based on interviews conducted by the Experience Strategy team
• Support content strategy with reports on data analytics
• Assist the Experience Strategy team in the visualization of the customer journey

Research/Insights:

• Put together monthly (or biweekly) reports on connected experience / digital / innovation updates (store of the future, interesting statistics, retail updates) that can be leveraged by the entire experience department
• Provide research that helps uncover new consumer, category, and digital insights on each project
• Research cultural trends and insights that can contribute to strategic concepts
• Support Senior Experience Strategist during focus groups/consumer and stakeholder interviews
• Perform ad hoc research as needed including desk research, and competitive auditing

Internal:

• Forge working partnerships with internal account and creative leads
• Assist with RFP responses for Strategy/Experience engagements

Administrative:

• Case study development
• Collaborate with Head of Department on outlining Experience Team allocations per task
• Collaborate with Head of Department on outlining Experience Team approach, process, and templates
• Support Experience Strategy Team in internal meetings and reports preparation

What you should have:

• 1-3 years of hands-on experience in a digital or strategy role.
• Familiarity with personas, customer experience definition
• Familiarity with systematic design, product, and marketing
• Understanding the digital landscape and a passion for all things digital and social.
• Strong communication skills, written, verbal, presentations, and meeting facilitation in both individual and group settings.
• Detail-oriented, flexible, and willing to work in a fast-paced, demanding client-focused environment
• Strong follow-through and drive towards set deadlines
• Works well with others, a collaborative team player who excels in a group setting.

Here’s a little about us:

Valtech is a global digital agency that focuses on business transformation for our clients. Founded in 1993, Valtech has established itself as one of the largest independent global agency groups with more than 3.000 exceptional individuals operating out of 40+ offices in 15 countries. We work with some of the world’s best-known brands from travel to retail, connected experiences to automotive and we’re now ready to bring on even more talented colleagues to join us.

We believe diversity is essential to creating the best digital products & experiences. Valtech is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. We’re proud to be an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status.

So, if you are looking for your next challenge? Then this is your chance to join our team of exceptionally talented, creative and innovative professionals working with composable Best-of-Breed technology platforms within the large-scale digital experience and e-commerce business area.