Travel + Leisure Co Hiring for Senior Consumer Insights Analyst Job at Orlando, FL Full Time

The Sr. Analyst, a trusted member of the Consumer Insights team, will work to help Travel + Leisure stakeholders understand the evolving customer experience and drive improvements that lead to customer delight and targeted business outcomes. The Sr. Analyst will have strong data analysis, project management, relationship building, and communication skills. The ideal candidate will thrive in a fast-paced environment with shifting priorities and matrixed accountability structures. The Sr. Analyst is part of a small but influential team and is accountable for their own projects, but also expected to support priorities and projects driven by other team members. This is role is hybrid, in office Monday, Tuesday, and Wednesday, and remote Thursday and Friday.

How You’ll Shine

• Love spending time with datasets, extracting meaning and constructing a story from them
• Are able to explain and translate complex concepts into meaningful insights and action for business stakeholders in oral and visual formats
• Have experience managing projects that include vendors, as well as internal teams, and produce quality results on time
• Enjoy performing “housekeeping” checks to ensure the integrity of data collected and reported, and if issues are found, digging until fully resolved
• Are available for local field visits or fieldwork
• Analyze survey data, both quantitative and qualitative, to provide actionable recommendations for continuous operations and performance improvement to leaders at all levels of the organization. This involves integrating disparate data sources, including both survey and operational data, and using the appropriate statistical methods for analyses. Analyses must be timely, accurate, and meaningful
• Communicate analytical approach, summarized data, key findings, business implications, and indicated actions to Consumer Insights team, with recommendations on how partners would best utilize the information in decision-making
• Build and produce regular or ad hoc reports for executive leaders from survey data (e.g. monthly survey metrics reports, survey health analyses, pilot measurement)
• Validate compensation-related and high visibility survey data results for functional areas
• Set survey health thresholds for all transactional surveys and design reporting to check for any break down in data integrity or technical processes, or declines in response rate. Coordinate troubleshooting and resolution with internal and external partners.
• Develop, analyze and fine tune the programming of text analytics to map to the dictionary of topics and sentiments relevant to the customer experience
• Coordinate external suppliers and manage research projects through the process. Monitor project progress to ensure output is on-time, quality, and within budget
• Onboard new research vendors through legal, technical, and risk review processes
• Monitor and resolve inquiries or issues reported by 3,000+ Voice of the Customer (VoC) platform user base
• Document and communicate software enhancement requirements to the vendor, and verify enhancement delivery through testing before and after the release process
• Develop training resources and facilitate training for user groups to support engagement and adoption of VoC platform and metrics
• Support survey platform launches and survey updates to address changing business needs and delivery systems. Includes: creating and executing testing plans, designing and building use-case based dashboards, designing user roles, and designing user access request applications and approval structures

What You’ll Bring:

• BS or BA degree (Business, Marketing, Statistics, Research, Industrial Engineering, Psychology preferred)
• Masters degree preferred but not required
• MS Office high proficiency (Excel, Outlook, PPT)
• SPSS experience preferred
• Understanding of the timeshare and hospitality industry is preferred but not required.
• Demonstrated project management skills.
• Excellent oral and written communication skills and exceptional interpersonal skills.
• Demonstrated presentation skills, ability to communicate decisions and recommendations to senior management in a clear and concise manner.
• Have experience with Qualtrics, SPSS, R, Power BI, Snowflake, or similar analytic tools.
• 5+ years of experience in data analysis, consumer insights, business planning or related areas
• Experience managing multiple projects and meeting deadlines

Unless there is a legal requirement, experience will be accepted for the education requirement.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Orlando, FL 32821: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Orlando, FL 32821