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Overview
Store Manager
As a Store Manager (“SM”), you will assist in managing overall store performance by overseeing account management and recovery processes and providing an unmatched positive customer service experience. Whether it’s building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store’s success. While you’re helping your team and the business grow, we’ll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Essential Responsibilities
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
Coach and develop Team Members and assist with employee management and training in order to maximize the team’s potential.
Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Assist in running the store and day-to-day operations in the absence of the General Manager.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*
Minimum Qualifications
Preferred Qualifications and Skills
What We Offer
Our Benefits Include*:
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the TMX Financexc2xae Family of Companies is one of the driving forces behind our Companyxe2x80x99s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isnxe2x80x99t just about the work we accomplish; itxe2x80x99s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.
About Us
TMX Financexc2xae Family of Companies is one of the largest consumer specialty finance organizations in the United States. Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMaxxc2xae, TitleBucksxc2xae, and InstaLoanxc2xae brands. Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.
Check out whatxe2x80x99s happening in our Company at .
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The TMX Financexc2xae Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.
All TMX Financexc2xae Family of Companies Are Equal Opportunity Employers.
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