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Full Job Description
The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please complete the form at the link below:
Trevor Candidate Accommodation Request Form
Please only share the accommodation requested and do not share your diagnosis or medical information.
If you are hired and need a reasonable accommodation to perform the essential functions of the job, and/or to receive other benefits and privileges of employment, we will engage in the interactive process once you are hired, but you do not need to share future accommodation needs at this time.
This form is only for accommodation requests for the interview process and we will not respond through this channel to requests for application status or to third party recruiting vendors.
About Trevor
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Role: People Operations Manager
Reports to: Senior Director, People Operations
Location: This role will be remote in the continental US, Alaska, or Hawaii
Hours: Full-time
Salary Range:$75,000-$90,000
Level: T4, Individual Contributor
Applications must be received by 5pm ET, August 18, 2023
In the spirit of transparency and open communication, we wanted to share with you that The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes. The position for which you are being considered is not part of the bargaining unit because it is confidential, managerial, or supervisory, and you may be responsible for communicating management’s decisions to bargaining unit employees.
Overview of the role
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach our direct work and engagement with Trevor colleagues across the organization while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization, while continually growing our LGBTQ competency and awareness.
The Manager, New Talent Operations will be responsible for ensuring that workforce planning and HRIS systems are providing our staff to manage their own employee information, and leadership with the access to and analysis of real time data to thoughtfully and appropriately leverage talent to deliver our lifesaving work. This includes management of vendor relationships with our HRIS providers, proactive system and data audits to identify potential issues, and presentation of People Dashboard to leadership to inform and educate on trending data points driven by various points in the employee lifecycle.
Who You Are
- Experienced. Proven success within a People and Culture function with a particular focus on systems and workforce data, emphasizing process efficiency, a high degree of service to internal and external customers and collaborators, driving employee self service, and data analysis and reporting.
- Collaborator. Proven approaches to all work and interactions with empathy and inclusion and recognized success in creating relationships with cross-functional teams from varying levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward
- Communicator. Demonstrated ability to communicate ideas clearly – both written and verbal – for audiences, both internal and external, with proven skill in distilling complex information into compelling, easily digestible narratives; presenting information in an inspiring and persuasive way, influencing with and without authority. Skilled at conveying technical information ( HRIS systems and data subject matter) to a non-technical audience
- Focused on service delivery and adaptability. Demonstrates a commitment to outstanding internal and external service to our colleagues, candidates, the individuals we serve, our donors, and those with whom we collaborate and communicate. Demonstrated flexibility in the midst of change, being able to successfully juggle multiple deliverables, and adapting to new situations with fresh ideas or innovative approaches.
- Detail & Solution Oriented. Proven skill in reviewing data and processes for correctness and appropriateness, with an eye for detail and process improvement
- Mission and Culture Aligned: Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
What You’ll Do
- Manage HRIS systems, providing clear standard operating procedures for partners within the People team (including Talent Attraction and Acquisition,DEIB, Benefits, Compensation, Business Partners, etc.) to ensure data appropriateness and integrity
- Document, maintain, support, and regularly communicate core HR processes for stakeholders, managers and employees
- Manage dashboard of people analytics and insights; collaborating with members of the broader People team to create and present a variety of reports e.g. DEIB, engagement, talent and Leadership team materials.
- Evaluate and analyze data and metrics from points throughout the talent lifecycle to support workforce planning, reporting, audit, and data integrity initiatives
- Current global workforce knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding human resources
- Develop and manage dissemination and collection of service surveys for staff and managers, helping to identify trends and areas of improvement
- Lead Requests for Proposals for vendors related to People systems and vendor day to day contact
- Keep operational calendar for the functions, ensuring roll up to overall vertical calendar
- Mentor junior staff, sharing best practices and creating on the job learning opportunities, with the expectation that this role will eventually oversee direct reports aligned with the delivery of projects and services led by this role.
Why Trevor?
- A career that truly makes a difference in the lives of LGBTQ young people–every single day
- Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
- Flexible Spending Accounts
- Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
- Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
- Pet insurance
- Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
- Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
- Online Subscription to Headspace, a digital mindfulness and meditation platform
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.
