We are looking for an experienced Customer Success Manager who puts customer value front and center, and can bring previous experience and knowledge on the topics of Customer Success and Change Management to our key global strategic accounts.
Design and deliver strategic programs with our strategic global accounts to continuously engage on the topics of User Adoption and Customer Success; both on a strategic level as well as several local operational touch points. From Change Management to End User reporting analysis, from QBRs to end-user training sessions.
Pro-active first point of contact for the customer after delivery of services and/or products; Help customers get the most out of our services and unlock additional use and value. Work together with sales to point out risks, needs and opportunities.
Create clear understanding of the customer’s challenges and feedback to internal teams for product enhancements and mutual roadmap alignment.
Required Knowledge and Skills:
Analytical and conceptual mindset to be able to translate technical requirements into functional specifications and vice versa.
Pro-active hands-on attitude to drive success and become a trusted advisor to the customer.
Experience and knowledge of the HR industry, for example by working in the staffing industry.
Fluent/(near-)native level in English language (other languages is a plus).’
You’re based in North America and preferably in the eastern time zone.
What we offer:
Influence on our products and a chance to work closely with our strategic customers
Skill growth through training and conferences.
An international environment as our team consists of more than 35 nationalities.
Flexible working hours to keep your work-life balance.
The recruitment process
For this position the recruitment process consists of 4 steps: a telephone intake with our Talent Partner, a role alignment interview with the Director of Services and Success, a soft skill interview and a role play / case presentation interview. We’ll provide feedback after each step and make sure you’re well prepared for what’s next.
Since 2001 Textkernel has been delivering AI-powered technology to companies looking to better connect people and jobs. We work with over 1,000 HR visionaries worldwide who want to build the future of work through advanced technology and deliver more talent-driven value to their organisations.
We are small enough to make you matter but big enough to have a very recognisable impact on the market supported by solid infrastructure.If you are like us, passionate about intelligent machines, advanced computing, and R&D, we might have the right opportunity for you!
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