TELEPERFORMANCE USA Looking for Customer Experience Trainer – Financial Industry – Hybrid availability at Raleigh, North Carolina Full Time

Overview: Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Responsibilities: – Coordinate new hire, progression and enhancement training – Train new and existing employees on client projects emphasizing customer confidentiality and security – Develop non-classroom communication and training materials – Assess individual participant and class performance – Participate in minor client interaction including effective curriculum feedback and client visits – Demonstrate the highest standards of ethical and professional conduct in dealing with new employees – Thrive as a team player in a fast paced, high energy, change oriented environment – Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.

– Perform other related duties and assignments as required and assigned by supervisor or manager. Qualifications: Minimum 1 year call center supervisory or training experience in high paced customer focused environment – Six months previous Customer Service Experience Experienced in using Microsoft Offfice Ability to speak fluent English – Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others – Requires solid organizational, administrative, leadership and time management skills – Able to demonstrate personal ownership of tasks and follow through to obtain desired results – Must have a keen sense of attention to detail, taking the initiative – Must be enthusiastic and comfortable speaking in front of large groups of people – Patience with various types of learners – Skilled in determining why and how tasks should be handled to effective completion – Proven experience in overcoming unexpected difficulties and using logical problem solving skills – Excellent written and verbal communication skills – Prior training curriculum development (instructional design) experience preferred – Must have availability to work various shifts influenced by current business needs – College degree preferred or equivalent work experience required – High school diploma or GED required – Must pass background and drug tests.