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SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Key Functions/ Basic Duties:
§ Provides direct supervision for assigned personnel, ensuring the opening, extracting, and imaging of mail is in accordance with Standard Operating Procedures, contractual obligations, and corporate policies and procedures
§ Provides training and continuous development to existing and new employees
§ Assess and evaluate employee work quality for quality assurance purposes and provide coaching and feedback
§ Maintain weekly and monthly reports on staff productivity
§ Manages and effectively uses corporate and project resources
§ Consults appropriately with stakeholders regarding project changes and decisions
§ Maintain professional demeanor in appearance, conduct and workplace relationships, and strive to lead by example.
§ Communicates changes and decisions appropriately with staff and stakeholders
§ Work Saturdays and midnight shift on Sundays
Knowledge and Abilities:
Knowledge of:
§ Policies and procedures involved in SDU payment processing
§ Child support policies related to payment processing
§ SMI systems
§ Principles and practices of supervision
§ Record keeping techniques
§ General office equipment such as fax machines, copiers, printers, scanners, etc.
Ability to:
§ Collect, research, and analyze data
§ Work as a team member
§ Work extended and flexible hours to meet strict deadlines
§ Work successfully in a fast-paced environment
§ Work ethically and with integrity
§ Analyze situations accurately and adopt an effective course of action
§ Demonstrate strong interpersonal skills, including tact, patience, and courtesy
§ Plan and organize workflow
§ Train and evaluate the performance of staff
§ Work confidentially with discretion
§ Communicate effectively both orally and in writing
§ Work varied schedules and overtime hours as necessary, includes weekend rotation schedules
Successful candidate must be able to work the following schedule:
Monday: Starting time 1:30 am until completion of work
Tuesday – Saturday: Starting time 4:00 am until completion of work
Sunday: Available for mail pick up
We are an Equal Opportunity Employer. We are a Drug Free Workplace.
