SEIU- ESF Hiring for Technology Implementation & Support Manager at Fall River, MA, United States Full Time

Job Description

Job Description Salary : $70,000 – $75,000LOCATION OF POSITION :

Remote / work from home in the United States, with a preference for a New England / Northeast location. Candidates must be authorized to work in the United States.

We are unable to offer visa sponsorship.

SALARY RANGE : $70,000 – $75,000

$70,000 – $75,000

FULL-TIME salaried position with a competitive benefits package

ORGANIZATION OVERVIEWAn increasing number of Americans most of whom are women and people of color are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities.

The SEIU Education & Support Fund tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs.

We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change.

Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion.

POSITION SUMMARYReporting to the Director of Operations, the Technology Implementation & Support Manager will strengthen and manage the technology infrastructure needed to support a growing organization.

The Technology Implementation & Support Manager will ensure that ESF staff receive training and support to confidently and effectively use technology in their work, identify and implement improvements in ESF’s organization-wide technology practices and systems to address current pain points and meet future needs, and support planning and training for technology used within individual teams and programmatic initiatives.

ESF staff are almost entirely remote, and this role is critical for ensuring that staff receive the technology support they need to do their best work from a variety of locations.

While leveraging technology to best support ESF’s staff is the primary focus of this role, the Technology Implementation & Support Manager will also support other projects within the Operations Department that enable the team to meet ESF’s expanding needs in areas such as internal communications, operating procedures, and compliance.

ESF is in a period of significant growth, and this is an exciting opportunity for someone who enjoys building systems and practices that support mission driven staff to do their best work.

The ideal candidate will demonstrate a commitment to ESF’s mission, an ability to communicate technical information in a clear and empowering way to staff, an enthusiasm for identifying and implementing systems and process improvements, and a capacity to learn quickly and independently.

This person is passionate about improving tech equity and harnessing the power of technology to expand access to critical opportunities for ESF staff and the workers we serve.

While the primary focus of this position is on building and managing ESF’s technology infrastructure, the Technology Implementation & Support Manager will have the partnership of an external technology support vendor to provide technical support directly to staff and to oversee network management.

KEY ROLES AND RESPONSIBILITIES

Staff technology support & training : Ensure that ESF staff have the foundational technology they need to do their best work, including laptops, Google Workspace, Slack, Asana, and Zoom;

manage and partner with ESF’s external IT support vendor to resolve staff’s technical issues quickly and effectivelyManage all technology vendor relationships, including reviewing current vendors and vetting new vendors as needed to meet ESF’s evolving needs at a competitive costManage ESF’s current org-wide technology subscriptions (including Google for Business, Slack, Zoom, Campaign Monitor, SurveyMonkey, Asana, and others) and provide general technical support to ESF staff, and / or facilitate the connection with the appropriate tech support that can address a particular issueTrain new hires and current staff on how to use ESF’s primary technology tools, fostering a people-centered culture where staff feel confident in using the systems they need to do their jobs and comfortable seeking support when they have challengesIn partnership with the external IT support vendor, manage technology elements of staff onboarding and offboarding, ensuring smooth staff transitions

Organization-wide technology systems : In partnership with the external IT support vendor, manage and make improvements to ESF’s equipment inventory, including implementing reliable tracking and decommissioning practices and determining the right laptops to provide staff that meet ESF’s evolving needs at a competitive costCreate and maintain technology use policies and related planning and budgeting guidance to ensure that staff understand how to care for their equipment and have equitable access to the technology they need to do their work regardless of department, seniority, and tenureCreate and maintain shared practices around organization-wide technology to ensure staff are using tools consistently and confidently to communicate and collaborate with one another, such as norms around using Google calendar, Slack, and Google DriveIdentify and implement improvements to ESF technology systems and practices, including rolling out new technology tools to meet current and future needsCollaborate with the Director of Operations to identify multi-year priorities for ESF’s technology infrastructure and staffing, including ensuring that input from staff is collected regarding what is working and what could be improved in order to inform these prioritiesIn partnership with the external IT support vendor, ensure that ESF’s technology use and practices adequately protect ESF data and systems, and that ESF staff are trained on safe uses of technology to protect from cyber security threats

Inter-departmental technology collaboration : Collaborate with Program staff on the ways technology is used and supported within programmatic initiatives, facilitating coordinated planning and identifying opportunities for shared learningSupport other departments with technology they use within their specific teams, keeping a comprehensive understanding of all technology used across the organization in order to ensure security and avoid redundancy, and establishing best practices that help each team with key activities such as vetting vendors, rolling out changes, training users, and documenting practices

Operations support : Collaborate with members of the Operations Department on identifying and implementing improvements to ESF’s operations practices, policies, and systems in areas outside of technology, such as internal communications, operating procedures, and complianceProvide support for new needs and opportunities that arise within the Operations Department, ensuring that the team can respond to ESF’s evolving needs as flexibly and quickly as possibleMay supervise another staff member

KNOWLEDGE / SKILLS / ABILITIES

Orientation towards inclusion & accessibility :

Able to apply DEI principles and practices in everyday actions and decisions; is an empathetic listener who integrates feedback and learnings into future action;

knowledgeable about tech equity and accessibility; actions consistently demonstrate strong personal integrity and alignment with ESF’s valuesProject management :

Able to plan and execute multiple projects simultaneously, engaging internal and external stakeholders and balancing inclusive processes while meeting deadlinesComfort with technology :

Able to utilize and adapt new and existing technology to meet organizational needs; able to translate technical information so that it can be easily understood by all ESF staffLearning & problem-solving mindset :

Is a quick and independent learner who is comfortable acquiring new technical knowledge, seeking out the information required to answer questions and solve problems, and finding creative solutionsOrganization and adaptability :

Able to keep track of and balance many competing priorities and to use independent judgment to adjust priorities flexibly and quickly as new needs ariseEffective communication & support :

Able to clearly and patiently communicate technical information to others who aren’t technical experts, including designing and delivering trainings that increase staff comfort with operations topics and toolsCustomer service orientation :

Maintains a positive and approachable attitude, builds positive working relationships with internal and external partners, and finds satisfaction in supporting others to do their best workComfort in the gray :

Comfortable working in a high growth environment where needs and priorities are continuously evolving, and can envision and implement solutions and systems to improve organizational effectivenessIs able to flex hours to support staff across multiple time zones as needed (generally with notice)Ability to travel at least quarterly for in-person team meetings

EXPERIENCE / QUALIFICATIONS

At least 4 years of experience in a nonprofit technology and / or operations role with progressive increase in responsibility for managing

technological / operational

systems and processes, with at least 2 years experience doing this in a remote or hybrid work environmentExperience managing

vendors / contractors

independently and in collaboration with othersSignificant experience using and supporting teams to use Google Workspace, Slack, Zoom, Asana, and other technology toolsFamiliarity with the Google Admin Console;

prior experience as a Google Admin preferred but not requiredExperience managing the roll-out of new technology tools and / or policies in a growing organizationExperience training and supporting staff, including senior leadership, to use new and existing technology tools, systems, and processesBilingual or fluent in Spanish preferred but not required

PAY AND BENEFITSWe offer competitive wages and top-notch benefits, including 100 percent employer paid medical, dental, and vision plans for the employee and eligible dependents;

a defined benefit pension plan for retirement; paid holidays, sick leave, and personal days; and 4 weeks of vacation. We are a hybrid organization with co-located and remote staff.

We provide a home office stipend for employees who telework, and cell phone stipend (or company sponsored cell phone) for all employees.

EQUAL OPPORTUNITY EMPLOYERSEIU Education and Support Fund is an equal opportunity employer and encourages people from all backgrounds to apply, including persons with disabilities and individuals from historically marginalized identities.

SEIU Education and Support Fund celebrates diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills, and to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, veteran status, pregnancy or related condition, or any other basis protected by federal, state, or local law.

SEIU Education and Support Fund’s hiring and employment decisions are based solely on a person’s merit and qualifications.

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