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ABOUT THE ROLE
We’re looking for someone with an entrepreneurial spirit to form part of our Customer Success team as we strengthen our presence on the West Coast. This person will help us nurture and grow our presence through their knowledge and eagerness to expand into this market.
WHAT IS PLYTIX?
This is where you’d typically see a long paragraph of boring text that no one reads, peppered with corporate buzzwords that don’t mean anything. But Plytix is no typical company, so we’ll spare you that. Instead, watch this video, and if you like what you see, keep scrolling.
https://youtu.be/8oLWQjC8q64
WHAT´S THE OPPORTUNITY?
The Customer Success team at Plytix is known worldwide and is consistently highlighted by our customers as one of their favorite things about us.
Your job as a Junior Customer Success Manager is first and foremost to make sure that our customers are taken care of. You’ll handle everything from onboarding and technical support to helping our customers grow their businesses.
This is a Junior job, allowing you the opportunity to learn the best practices for this role. In the future, you’ll be given your own portfolio of clients that you’ll be working with daily. You will form a close bond with your clients and become their trusted advisor.
WHAT WILL YOU BE DOING?
You’ll be an ambassador for our brand and culture. You’ll be our customers’ go-to liaison, guiding them through all of their Plytix needs. From onboarding to technical support, you’ll help your customers grow their businesses using our PIM. We love our customers, and you’ll be the one to show them how much. Don’t worry, this is easy to do because we work with amazing brands.
AFTER 1 MONTH:
You’ll be on your way to becoming a Plytix PIM expert. You’ll learn the ins and outs of our platform, and you’ll be able to apply this knowledge while you start working with clients. But don’t stress, we’ll always have a team member available to help you! You’ll guide customers through their implementations, and you’ll even be giving them basic training. At this point, you’ll be right on track to becoming a knowledgeable PIM advisor.
AFTER 3 MONTHS:
You’ll be working with your own customers, and you’ll have a developed, close relationship with them. You’ll be the main point of contact for your customers (no extra help necessary—you got this!). You’ll be a true ambassador of the Plytix brand and culture.
6 MONTHS IN:
You’ll see that your customers adore you and love working with you! You’ll now be an expert on the system and a valuable member of the Plytix team. Your portfolio will be filled with happy customers, and you’ll be giving real value to customers to help them grow their business.
WHO WILL YOU BE WORKING WITH?
You’ll be working with your fellow PIM experts on the Customer Success team. You’ll work hand in hand with your team to ensure that our customers’ expectations are met and that they are using the system to its full potential (and many of your team members will be in a different time zone, so this is when your entrepreneurial spirit will kick in!).
WE EXPECT YOU TO:
- Speak native English
- Have a high level of emotional intelligence—always being empathetic, kind, and patient
- Be curious and have a desire to learn every day
- Be able to thrive in a distributed team while working with team members in different time zones
- Be an independent self-starter who isn’t afraid to take on new challenges
- Be a proactive problem solver
- Have hands-on customer service experience (sales, shop assistant, bartender, or any customer-facing role)
- Have solid written and spoken communication skills
- Have excellent organizational and time management skills
NICE TO HAVE
- Business related education
WHY WORK AT PLYTIX?
-️ Be a part of a welcoming culture with bright, friendly people from around the world
– Have a purpose and plenty of opportunities to grow from day one
– Work from home
– Earn a competitive full-time salary
– Take advantage of flexible working hours and unlimited remote days
– Don’t work on your birthday—enjoy an extra day of paid time off
– More perks (which differ depending on which office you belong to)
ABOUT OUR CULTURE
At Plytix, we don’t have boring mission statements and corporate values that no one reads.
We operate from a simple guiding principle that’s easy to remember:
“Don’t be a jerk, don’t hold back, and don’t forget to have fun.”
At Plytix, we offer equal opportunities and welcome applications from all sectors of society. We do not discriminate on the basis of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital status, sexual orientation or gender identity.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: Remote
