Case Manager duties and responsibilities
Case Managers perform several tasks to achieve the best outcomes for their clients. These duties usually involve working with their clients directly and often working with the clients’ family members and close friends and health care workers. Responsibilities vary depending on the Case Manager’s industry and employer, but they may include:
Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
Working with clients, family and friend support networks and health care professionals to put care plans in place
Listening to clients’ concerns and providing counseling or intervention as required
Recording clients’ progress including charting referrals, home visits and other notable interactions
Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes
Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
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