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Job description:
We have helped over 80,000 patients obtain their medical cannabis certification in over 25 states and we are rapidly expanding. Our inbound call center is the glue that holds the company together and we are looking for the right person to join our management team! We are looking for an extremely driven individual who has call center management and sales experience to help supervise our team and implement new ideas to achieve company-wide goals.
Job duties and responsibilities:
- Analyze call center data and prepare reports for upper management.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
- Lead team meetings and give presentations to upper management.
- Develop monthly, quarterly and annual call center goals and action plans.
- Identify and establish contact with new/potential customers
- Follow industry trends to identify new opportunities for potential sales
- Recommend marketing strategies to target a specific region or demographic
- Ensure the accurate capture, data entry and maintenance of information within our database
Who Are You? We are looking for the following:
- Someone who thrives in a fast-paced atmosphere
- Must have managed 30+ reps at one time
- Positive, energetic, and hardworking team player
- Must be a persuasive and eager “closer”
- Must have experience in managing a remote call center with overseas reps
Experience in the following would be a plus.
- Telehealth industry
- Medical Cannabis industry
- Medical/Pharmaceutical sales
- DialPad
- Hubspot
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
COVID-19 considerations:
Interviewing via zoom, following all local guidelines.
Experience:
- Call Center Supervisor: 1 year (Preferred)
Work Location: One location
