Miraval Berkshires Looking for Resort Manager at Lenox, MA Full Time

Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

The Resort Manager oversees resort services including our F&B, Event Services, Guest Relations, and Housekeeping Departments. This position is responsible for the efficient running of these departments in line with Miraval and Hyatt Corporate Strategies and brand standards, while meeting colleague, guest and business expectations. In addition, the Resort manager is responsible for leading the day-to-day operations in conjunction with the General Manager.

Duties include but are not limited to:

• Oversee the management of the F&B, Rooms Division and provide leadership support to all operating departments
• Selects quality management staff and supervisory candidates. Will train, develop and support all management staff training and growth opportunities
• Plans, develops and implements departmental policies and goals
• Provides necessary coaching to assist departmental managers in achieving maximum effectiveness
• Analyzes division and departmental spending to identify areas in which efficiencies can be increased
• Ensures guest satisfaction, colleague engagement and company interests are effectively managed in a balanced approach
• Ensures compliance with all corporate and brand requirements, as well as relative federal, state and local laws and regulations
• Workforce planning to include departmental budgets, staffing and planning of succession plans
• Conducts management reviews and development plans
• Training with management and staff in assigned departments to assist each guest to engage them as fully as possible in a meaningful Miraval experience.
• Oversee all budgets for the department and on a yearly basis, project 5-year capital budgets
• Engages with our most valued stakeholders, our guests and colleagues, on a daily basis while displaying behaviors that align with Miraval/Hyatt’s core values
• Demonstrates empathy and compassion in all interactions with above mentioned valued stakeholders

Miraval is a place where high expectations are not just met – they are exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Robust PTO package
• Complimentary and discounted room nights with Hyatt Hotels & Resorts
• Medical, dental and vision insurance
• Retirement Savings Plan (RSP)–401K plan with Roth IRA with company match up to 4%
• Employee Stock Purchase Plan (ESPP)
• Family Bonding Time Pay
• Unlimited use of our fitness center, yoga classes, and lectures
• $1,000 reimbursement for tuition
• Employee discounts on all spa services and programming

Qualifications

• Bachelor’s degree and/or 5 years of related experience and/or training; or equivalent combination of education and experience. Hotel/Hospitality degree an asset
• Experience with wellbeing and luxury resort preferred.
• Excellent guest service skills, verbal and written
• Minimum 5 years’ experience in a senior role in a hotel or resort
• Professional presentation and demeanor
• Strong Leadership and organizational skills
• Thorough understanding of operating and management techniques as they apply to the spa and resort industry.
• Proven success in ensuring guest and colleague satisfaction
• Exceptional communication skills, with the ability to effectively train, coach, evaluate, and correct employee behavior.
• Ability to travel occasionally on behalf of the company and to work flexible and extended hours as required by the operations of the resort
• Familiarization with resort industry success measures and strategies for product positioning and brand management
• Ability to write effective business communications, summaries and reports using both prescribed and creative formats
• Ability to effectively monitor and control expenses, allocate financial resources and maintain budget restrictions
• Accelerated decision-making and problem-solving abilities, utilizing factual information, company policies, and personal judgment through experience
• Strong organizational skills, with emphasis on attention to detail and continuous follow-up.
• Ability to multi-task, manages interruptions, establish work priorities, handle stress and effectively matriculate in a fast-paced, frequently-changing environment
• Strong computer skills, with knowledge of Microsoft Office program

Job Type: Full-time

Pay: $175,000.00 – $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Experience:

• Hotel management: 5 years (Required)
• Hospitality: 2 years (Required)

Work Location: One location