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Role Purpose Statement
Job incumbent ensures control, maintenance and continuous improvement of all activities in transportation according to customer policies and requirements, within Customer Service Centers (CSC) and in accordance with the corporate team. Responsible for supporting the achievement of the CSC budgets as agreed by the GM of the CSC.
Main Accountabilities
Managing Business
Implement department short -term operation plan in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
Oversee the department economic and operating performance. Ensure that the department is managed and controlled efficiently in line with the company’s framework and market requirements
Support and implement the principles of Lean manufacturing
Provide data for the development of an annual business plan and budgeting for department
Ensure optimal deployment of human, technical and material resources in the department
Ensure that department work methods are in line with the company’s standards and customer contracts
Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
Implement and sustain the LSG Production System in areas of operation
Ensure par levels of customer inventory and customer specific goods to provide required service
Maintain an ongoing, positive and pro-active relationship with all internal and external customers
Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
Investigate customer quality issues, develop and implement corrective actions
Participate in the daily operations briefing
Transportation
Strategically plan, organize, and manage the ramp operation with regards to daily hours, schedules, productivity, quality and safety.
Ensure compliance of all ramp safety standard operating procedures as defined by the company (i.e. “Circle as Safety”)
Ensure on-time and accurate delivery utilizing best operational logistics model in the transportation of food and equipment to flights
Ensure a well maintained fleet is in place
Develop and maintain working relationship with local airline operation personnel
Spend 20% of direct management time on the airport ramp
Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company’s values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, LSG Production Systems, Employee Safety
Knowledge, Skills and Experience
Bachelor’s degree or equivalent experience required
In addition, five to seven years directly related operational experience required
Strong presentation, communication, training and interpersonal skills
Proven track record in Lean manufacturing and success in implementation of redesigned processes
Ability to develop and lead others to obtain desired results & achieve budget
Experience in managing a manpower planning and scheduling tool (i.e. VPS)
Strong knowledge of Occupational Safety and Health Administration (OSHA), FDA, United States Department of Agriculture (USDA) and Environmental Protection Agency (EPA) regulations
Strong knowledge of Good Manufacturing Practice (GMP) and HACCP guideline
Excellent analytical and conceptual skills
