The Finance Business Services (FBS) team serves as a strategic and innovative partner focused on supporting business growth, as part of a world-class controllership organization.
The FBS Continuous Improvement Sr Manager is critical in driving the future of the FBS Organization. The Sr. Manager will lead a team accountable for partnering with the FBS Process Owners and FBS Operations to not only drive continuous improvement projects but to create a continuous improvement culture in the FBS organization. The Sr. Manager will work across FBS functions to establish future needs, assess current state capabilities, and work with the process owners on how to implement new ideas.
As a FBS Sr. Manager, you will work closely with team members and leaders across the organization to align strategies and to ensure information is shared and transactions are completed effectively. These responsibilities require effective communication skills, building relationships and partnerships, and leveraging business proficiency to suggest solutions and provide recommendations. This role is expected to lead collaboration efforts, align strategies, and effectively manage talent.
Key Responsibilities and Tasks
Operational Duties & Oversight (30%)
Monitors team(s) progress against departmental goals.
Monitors team(s) daily activities.
Leads regular team meetings to address operations topics, improvements and projects that require monitoring and resolution.
Serves as the second level escalation for risks and issues.
Provides updates and recommendation to leaders at all levels of the organization on short- and long-term objectives and policies, program effectiveness, team accomplishments, summary of findings, and explain internal and external impacts.
Oversees the administration of financial policies.
People Management & Team Leadership (30%)
Provides leadership, mentorship and coaching to supervisors and managers; ensures teams are supported.
Provides guidance on a regular basis, keeps connected with the team.
Provides performance reviews and timely feedback to direct reports regarding performance, execution, and contribution.
Recruits and hires staff.
Manages the different team members with respect for all people, coaching them for bringing up the strengths and skills that will set a successful group of highly motivated and strong performers.
Fosters collaboration with team members; develops a supportive and engaged team.
Continuous Improvements & Controls (10%)
Participates in the continuous improvement of FBS processes.
Oversees Internal Controls and drives compliance.
Works closely with controls and compliance teams.
Collaboration (20%)
Prioritizes and assigns projects using factors such as funding, return on investment, innovation or challenging work.
Manages programs for the team to ensure consistency of execution, balance of resources and quality solutions.
Collaborates with program managers and business partners to align on objectives and expectations and ensure project teams deliver against them.
Strategy Mindset (10%)
Leads transformational projects defined in conjunction with other areas or teams. Support the planning, execution and allocation of resources needed to run the project.
Continuously aims to create shareholder value by proposing and supporting transformational ideas and projects.
Drives adoption of leading-edge techniques and methods, both predictive and prescriptive.
Nature and Scope
Position reports to FBS Director or Senior Director
This position has up to 6 direct reports and manages programs.
Typically requires overnight travel 0-10% of the time.
Physical Job Requirements
Most of the time spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Requirements
7 years of relevant work experience
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree
Previous people or project team management experience
Excellent written and verbal communication skills
Must be 18 years or older
Must be legally permitted to work in the United States
Preferred Qualifications
Subject matter expertise in 1 or more of the following finance/accounting functions (P2P, R2R, O2C)
Bachelor’s / Master’s degree in Business, Finance, and or Accounting
Strong analytical, problem solving, and research skills
Experience using innovative technologies (RPA, Machine Learning, Workflows, Alteryx, etc.) to solve business problems
Experience collaboration across multiple business and technology functions
Out of the box / Creative thinking
Competencies
Ensures Accountability: Holding self and others accountable le to meet commitments.
Cultivates Innovation: Creating new and better ways for the organization to be successful
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Customer Focus: Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
Persuades: Using compelling arguments to gain the support and commitment of others
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization’s goals
Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
Business Insight: Applying knowledge of the business and the marketplace to advance the organization’s goals
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