HO Penn Machinery Company, Inc Looking for Service Manager at Newington, CT Full Time

Overview:
H.O. Penn Machinery, the CATERPILLAR dealer for the lower 13 counties of New York and the entire state of Connecticut, is currently HIRING a Service Manager to join their Newington, CT Service Department!

The Generator Field Service Coordinator position offers a salary range of $95,000-120,000/yr. (depending on prior relevant experience), plus a 20% bonus potential, medical/dental/vision insurance, and a 401(k) with company match!

This is a managerial/supervisory role responsible for both the non-union and union employees. The ideal candidate will have experience managing both union and non-union labor, as well as experience managing or repairing heavy construction equipment.

• This is an office-based position that requires occasional travel, as needed – clean & valid driver’s license is required.

Responsibilities:
Reporting to the General Manager of Service, the Service Manager is responsible for the following tasks:

Successfully deliver & sell service of recognized superior value

Generate growth through service sales

Maximize service processes to provide fast, accurate service & minimize unnecessary expense

Effectively manage department operations

Continually monitor, measure, and improve processes

Forecast and budget resources to satisfy forecasts

Build & maintain environment characterized by safe work practices & high productivity/morale

Encourage safe work practices through enforcing timely completion of all safety initiatives

Hire and develop Service Dept. personnel

Effectively manage the employee performance review process

Maintain the building and keep grounds in clean, uncluttered state

Ensure the building is secure from theft and/or damage

Maintain the professionalism, appearance, and accessibility of our facilities

Take corrective action on any items noted during ongoing facility/work area assessments

Implement approved company recommendations for appearance & accessibility of facility

Qualifications:
Qualifications:
Minimum of 5 years experience in supervisory/management capacity required (minimum 20 employees, union environment strongly preferred)

Clean and valid driver’s license required

Must have good computer skills including Excel, Word, and Outlook

Must have an understanding of and experience with budgeting and forecasting

Essential Physical Job Qualifications:
Standing and/or sitting for prolonged periods of time

Hand coordination (typing and writing)

Occasional forward bending and reaching

Occasional walking and climbing stairs

Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, disability status, marital status, sexual orientation, citizenship status, protected veteran status, or any other characteristic protected by law.