The Customer Relationship Manager I (CRM I) leads all aspects of DHL eCommerce USA’s retention and service strategy for an assigned customer portfolio. Customer’s annual revenue in the assigned portfolio will be $1M+.
SUMMARY:
The Customer Relationship Manager I (CRM I) leads all aspects of DHL eCommerce USA’s retention and service strategy for an assigned customer portfolio. Customer’s annual revenue in the assigned portfolio will be $1M+. The role serves as the primary contact for key customers; develops strong relationships and drives big initiatives to improve their experience. The CRM I utilizes customer feedback, financial and delivery performance results to initiate and manage process improvement projects utilizing Lean and/or Six Sigma tools (First Choice) to ensure a positive and effortless customer experience.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:
EDUCATION / EXPERIENCE:
REQUIRED SKILLS:
Physical Demands:
Equal Opportunity Employer – Veterans/Disability
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