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Join our GROWING team!
At Dean’s Home Services, we strive to create a place of employment that respects a work/life balance for all of our employees. We work hard and we play hard! We offer a fun and exciting working environment that respects you as an individual.
Benefits of working at Dean’s Home Services:
- 100% paid Health and Dental premiums for you and your entire family
- 100% paid premiums for Short & Long-Term Disability
- 7% 401k match, after only 6 months of employment
- Company sponsored life insurance
- Company provided mental health resources for you and your family
- Industry leading compensation package
- Weekly pay
- 6 Paid Holidays
- Parental Leave
- Excellent paid time off with optional PTO buyout
- Onsite company gym
- Employee discounts on services
Responsibilities:
- Coach, train and develop call center personnel around the following: Convert incoming customer calls into booked service appointments.Accountable to delivering call scripts with an authentic cadence; be clear, compelling and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business.Delivering CCP KPIs.
- Coach, train and develop night dispatch team.
- Assist other CCPs as help is needed.
- Conduct hourly check-ins within the team during your shift.
- Work closely with the Customer Experience Manager to help maintain and solve issues with employee and customer experience.
- Develop/participate in training to boost booked calls and practice outbound calling.
- Interview potential candidates, ensuring appropriate staffing levels for all open hours.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Dispatch jobs to technicians in a timely and efficient manner.
- Make outbound calls to customers.
- Assist in filling the dispatch board with jobs for our technicians via booking service calls or Dean’s Club evaluations.
- Input data in system accurately.
- Other fun administrative activities.
- Occasional manager On-Call shift.
- Any other items that may be assigned.
Required Skills/Abilities:
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite.
Education and Experience:
- 3+ years of customer service experience.
- 2+ years of management experience.
Dean’s Home Services is a licensed and bonded professional service company with over 100 years of combined industry experience. Plumbing is where we got our start and our services have expanded to include heating and air conditioning, electrical, drain cleaning, duct cleaning, and excavation. Dean’s Home Services is an active member of the PHCC and Nexstar organizations.
Job Type: Full-time
Pay: $40,000.00 – $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
