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Full Job Description
DELMIAWorks, a brand of DASSAULT SYSTEMES, was born on the shop floor
and has been evolving for over 30 years to become a leader in MES and
ERP software for manufacturers. Our software helps run almost all
aspects of a manufacturing business; from quoting to shipping,
business financials to cost accounting, and communicating with the
manufacturing machines.
DELMIAWorks is looking for a
motivated Software Support Engineer to join our Accounting Support
team. This role is a client centered role focused on providing world
class product support via phone, email, service portal, and chat to
our customers in their use of the Accounting Suite of products within
our enterprise software.
Role Description &
Responsibilities
You will have the chance work directly
with customers to diagnose and solve a range of issues, including but
not limited to: user education, bug reporting, back end data analysis
or troubleshooting, and working with R&D to improve the quality of the
DELMIAWorks software
You will document customer issues and create
articles within our knowledge base regarding product functionality,
usage, workarounds, methodology, and resolutions of common problems
encountered.
Use your knowledge of the software to help our
customer’s finance teams review and troubleshoot data or software
issues to create and maintain accurate records and audit trails
Work to determine the source of, reproduce, and validate solutions
for customer problems
Exceed customer response time and case
resolution expectations by continually learning new features, updates,
and processes within both the software and the department
Collaborate with colleagues on cases through mentoring and
brainstorming to provide creative customer solutions
Support our
reputation as a company providing excellent quality software and
support to our DELMIAWorks customers
Qualifications
BS in relevant field (Business, Accounting, Finance,
Mathematics, Computer Science, Mechanical, Manufacturing, or
Industrial Engineering, etc.) preferred – work experience may be
considered in lieu of education
Strong communication skills both
verbally and in writing
Be an avid problem solver with a strong
desire to be in a customer-facing role
Ability to work in a fast
pace environment and deliver quality solutions under pressure
Detail-oriented with ability to adjust in a dynamic environment
Be able to define problems, collect data, establish facts, and draw
valid conclusions
Comfortable working across regions and
cultures
English proficiency is required
Ability to work
independently and within a collaborative team structure
Comfortable working in a Windows desktop environment
Ongoing
desire to actively pursue learning opportunities to build your skills
and aid in your career development
What’s in it for you
Exposure to an international cutting-edge software company
Excellent benefits, stability, and career growth
A great team
environment with great flexibility
Shape your career with
3DS! #WeAre3DS
“Compensation for the role will be
commensurate with experience. The total expected compensation range
will be between $45,000 – $65,000, representing the base salary (or
annualized salary based on estimated hourly compensation) and target
bonus”.
DSAIJ
Diversity statement
As a
game-changer in sustainable technology and innovation, Dassault
Systèmes is striving to build more inclusive and diverse teams across
the globe. We believe that our people are our number one asset and we
want all employees to feel empowered to bring their whole selves to
work every day. It is our goal that our people feel a sense of pride
and a passion for belonging. As a company leading change, it’s our
responsibility to foster opportunities for all people to participate
in a harmonized Workforce of the Future.
Compensation &
Benefits
Dassault Systèmes offers an excellent salary with
potential for bonus, commensurate with experience. Benefits include a
choice of plans providing comprehensive coverage for medical, dental,
vision care for employee & dependents as well as employee life, short
& long term disability, tuition reimbursement, immediate 401K
enrollment, 401K match (50 cents on the dollar, up to the first 8% of
your eligible compensation that you contribute based on match
eligibility criteria), flexible time off policy, and 10 paid
holidays.
Equal opportunity
In order to provide equal
employment and advancement opportunities to all individuals,
employment decisions at 3DS are based on merit, qualifications and
abilities. 3DS is committed to a policy of non-discrimination and
equal opportunity for all employees and qualified applicants without
regard to race, color, religion, gender, sex (including pregnancy,
childbirth or medical or common conditions related to pregnancy or
childbirth), sexual orientation, gender identity, gender expression,
marital status, familial status, national origin, ancestry, age (40
and above), disability, veteran status, military service, application
for military service, genetic information, receipt of free medical
care, or any other characteristic protected under applicable law. 3DS
will make reasonable accommodations for qualified individuals with
known disabilities, in accordance with applicable law.
