Cutting Edge Countertops, Looking for Customer Service Manager at Perrysburg, Ohio, United States, Full Time

Cutting Edge Countertops seeks a Customer Service Manager for their headquarters in Perrysburg, OH

The primary purpose of our Customer Service Manager is to manage all aspects of the Cutting Edge project lifecycle; continuing to ensure that our customers are being served in a high quality, timely and efficient manner

You will use your customer service experience to help guide our project coordinators through the process of bringing our customers’ vision to life

This is an opportunity to join the premier Midwest countertop fabricator where leading-edge products and strong customer relations make your job more fulfilling! Plus, you will enjoy a great schedule, excellent benefits, and competitive pay

The ideal candidate will have – years as a Customer Service Representative, plus – years leading / supervising teams, ideally as a Customer Services Supervisor, Team Leader or Manager

Couple that with experience in project management, expertise in kitchen & bath, interior design, residential or light commercial building components or similar, and this is an opportunity for you to explore

A college degree is preferred

We look forward to learning about your skills in : Leading teams, Organization / Time management, Negotiating & Problem Solving, Verbal / Written communication, Ability to interpret construction plans & specifications, and customer experience management

Some of the benefits of joining the Cutting Edge team :

• Compensation : A competitive salary commensurate with experience
• Excellent Benefits Package : Includes medical, dental, vision, (k), company-paid life insurance, short-term disability, voluntary life, paid holidays, PTO, cell-phone allowance and more
• Industry Leader : CEC is a leader in the industry due to superior service, high-quality products, and competitive pricing

this is an opportunity to gain visibility across an expanding organization and make an impact on our shared success

Essential Duties of the Customer Service Manager :

• Professionally represent Cutting Edge Countertops to both external and internal customers
• Direct a team of – project coordinators and customer focused staff, coaching and mentoring them to provide Best-In-Class customer service
• Ensure clean release of all orders so that downstream teams can complete their work accurately and timely
• Lead your team to establish, communicate and consistently deliver a level of customer service required to provide a professional experience to our customers
• Identify and assess problems, and help provide solutions
• Planning effectively and achieving objectives for customer needs and deadlines on a regular basis

About the Company : At Cutting Edge Countertops we believe relationships matter, and integrity and respect are at the core of who we are

We take meticulous care in our work to provide an exceptional customer experience We’re proud to be the premier fabricator for the Midwest

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law

PI