Corewood Care Looking for Home Care Scheduling Manager at Bethesda, MD Full Time

Key Tasks, Duties, and Responsibilities

Schedule Review and Creation
Responsibility:

• Supervises the Client Services Associate(s) & Associate(s) & Coordinator(s) and assists with client scheduling and maintenance process.

Expectations:

• Responsible for creating and reviewing schedules daily.
• Review client schedules
• Review on-call report
• Monitor Associate(s) & Coordinator (s) case load to ensure even distribution of clients.
• Review schedules to ensure compliance in Corewood Care’s standards.
• Addresses concerns or complaints promptly and professionally and delegates, when appropriate, to Associate(s).
• Cross-functional collaboration to ensure caregivers scheduled to work in communities are following specific community guidelines.
• Ensures client profile accuracy
• Ensures COVID compliance
• Organize team meetings
• Manage staffing process to promote continuity on cases.

Standards:

• Demonstrates attention to detail and accuracy.
• Holds self-accountable for schedule completeness.
• Demonstrates effective leadership and responsibility.
• Excellent communication skills.
• Works well under pressure.
• Demonstrates problem-solving and offers solutions.
• Leads by example.
• Maintains composure and professionalism when addressing scheduling issues or problems.
• Coordinates the scheduling process for clients and field staff to ensure this is in line with care plans and staff availability.

Billing and Payroll Review

Responsibility:

• Responsible for reviewing and assisting with the completeness of client bill rates, caregiver pay rates and overall accuracy of billing and payroll*.

Expectations:

• Reviews shift bill/pay rates daily for accuracy.
• Reviews shift cancelations/callouts/caregiver changes daily and update proper parties of any changes.

Standards:

• Weekly review of bill/pay rates.
• Assigns tasks to Associate(s), Coordinator(s) and After-Hours teams and ensures adequate completion and follow-through.
• Responsible for deliverables and performance of team.
• Responsible for correcting team’s billing and payroll errors.
• Attention to detail and constructive thinking.
• Prevent errors and mistake by routine review and maintenance.

Communication to Clients and Caregivers

Responsibility:

• Responsible for providing and ensuring the client services team delivers consistent communication to clients, client contacts, care managers, referral sources, caregivers and other professionals of schedules, changes, or concerns about scheduling.

Expectations:

• Manages and immediately addresses client/caregiver issues or concerns.
• Responsible for consistently communicating updates to clients, care managers and caregivers and ensuring the Client Services team is following the same communication guidelines. Making follow up calls to clients and caregivers and documenting notes on the schedule. Sending email communications to clients, care managers and family members.

Standards:

• Leads by example.
• Maintains composure and professionalism when addressing issues or complaints.
• Problem solving and solutions driven.
• Clear and concise writing skills.
• Communicating changes to schedules or concerns to clients, care managers and caregivers by phone and email. Making sure to update clients immediately of changes and discussing/confirming updates with the caregivers by phone and/or email.

Collaboration and Communication within the Corewood Team

Responsibility:

• Assist in consistent communication within all departments
• Provide documented feedback to direct report staff as needed.

Expectations:

• Responsible for communicating each day with the Client Services team of what each team members tasks/plans for the day is.

Standards:

• Setting up daily meetings with the Client Services team and reviewing daily tasks during those meetings. Assigning who will be handing which task and remaining in contact throughout the work day.

Reports Review

Responsibility:

• Assist with successful completion of weekly/monthly reports that are submitted to the Senior Leadership team.

Expectations:

• Responsible for oversight and completion of:
• Scheduling Reports
• Billing and Payroll Reports

Standards:

• Working in collaboration with the Client Services team to pull and review reports.

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Bethesda, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated for COVID- 19?

Work Location: One location