Cloud Cannabis Co Looking for General Manager at Muskegon, MI Full Time

STORE LEAD JOB DESCRIPTION

Store Leads work together with their TEAM to aid with all aspects of retail sales operations, under the direct oversite of their Corporate Managers. This TEAM supports sales from start to finish based on various work instructions, processes, and techniques performed as a part of daily routine sales operations. This is a fast-paced environment where hard workers will thrive and enjoy task completion.

As a Store Lead, you will:

• Lead, train, manage, and inspire your TEAM
• Have open availability to work across our retail schedule, including mornings, days, evenings, nights, weekends, and holidays
• Manage the store schedule to hit labor goals and keep operations moving smoothly
• Be present and on-time for ALL scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by understanding and following local, state, and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Present yourself professionally in appearance and action
• Move quickly throughout the facility
• Exhibit high attention to detail
• Be energetic, motivated, passionate, friendly, and kind around customers and TEAM members
• Recruit, hire, and train staff to maintain a diversely talented workforce
• Coach and develop staff to maximize the success of all TEAM Members
• Greet customers warmly and create a fun, friendly, and positive environment for the best possible cannabis shopping experience
• Build a rapport with your customer base to improve their individual experience and promote retention
• Analyze business metrics and develop action plans for continual improvement and success
• Effectively communicate with the TEAM and customers to supply vision and clarity that will keep operations running smoothly
• Continue to build your cannabis knowledge base, including products, cannabinoids, terpenes, the entourage effect, and street and market trends
• Cater each customer experience based on their wants and needs
• Educate customers about cannabis and products when appropriate
• Promote products and brands effectively to increase sales margins
• Understand sales goals and balance them with our available products and customer needs/wants
• Upsell high-margin items to increase basket size
• Weigh, package, and label products from our Bud Bar to order
• Learn and be familiar with our POS (Point of Sale) system so that you can fluidly move through each transaction and focus on the customer experience
• Handle cash efficiently, quickly, and accurately
• Promote our Cloud Club Loyalty Program to increase customer retention and mitigate attrition
• Maintain store cleanliness and presentation from the lobby to inventory storage, sales floor to bathrooms, and everything in between
• Answer phones as necessary
• Be able to sit and stand for periods of at least 8 hours
• Be able to read fine print
• Liase with Law Enforcement, local and state officials, vendors, and the local community
• Other tasks as assigned by leadership

PERFORMANCE REQUIREMENTS / WORK ENVIRONMENT

Team Members must act in a manner reflective of the company culture of high moral standards, fast pace, innovation and continuous evolution, trust in the TEAM, continuous improvement, and sustainable relationships. Successful operations will THRIVE based on effective communication and Team Member collaboration.

Applicants must have effective communication skills, interact professionally, and work effectively with others. All TEAM members should be receptive to feedback and coaching.

Applicants must adhere to company rules, regulations, attendance/tardiness policies, and procedures, including, but not limited to Smoke-Free Campus, Lunch, and Cell Phone Access policies.

We have a ZERO tolerance policy on violence, perceived violence, bullying, intimidation, harassment, and discrimination.

COMPETENCIES

• Flexible, collaborative, TEAM-oriented person
• Effective communication skills
• Must work well with others
• Time Management – Daily Attendance and Punctuality is CRITICAL
• Self-directed, Productive, and Driven
• Organized
• Prioritizes cleanliness of all working areas
• Attention to Details
• Results driven
• Positive Attitude
• Fast paced
• Must work with safety primarily in mind

PHYSICAL DEMANDS

The physical demands described here represent those that must be met by a TEAM Member to perform the essential functions of this job successfully.

The TEAM Member must have the ability to lift 50-65 pounds and maneuver in tight spaces.

POSITION TYPE/EXPECTED HOURS OF WORK

This position is part-time and full-time hourly. Typical days and hours of work are Monday through Sunday, 9:00 a.m. through 9:00 p.m. (Hours are subject to change), depending on the schedule. Overtime is sometimes needed during the week or weekends.

AGE REQUIREMENT

Must be 21 years of age (State Requirement)

COMPENSATION

$55k-$70k annually

REQUIRED EDUCATION AND EXPERIENCE

· Basic math skills.

· High school Diploma

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Muskegon, MI 49445: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person