Log In
Sign Up
Overview:
Must live within the Milwaukee area! Local Remote position
Make Lives Better Including Your Own.
Relationships and integrity are the heart of our culture. They help us create a welcoming and inclusive community among our residents, associates and patients that feels like family. They guide us to be open in our communication with each other, and enable us to make the right decisions for the people who have entrusted us with their care. Our relationships and integrity work together to create a positive impact in the lives of the people we touch.
The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive a competitive compensation and benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness €“ physical, mental, emotional, and financial. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.
If you want to work in an environment where you can become your best possible self, join us!
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:
Full-time and part-time associate
Benefits:
401(k) Retirement Savings Plan
Benefit plan package
Pre-tax Commuter Benefit
Associate Compassion Fund
Associate Discounts
Identity theft protection
Pet savings and insurance plans
Voluntary benefits available
Full-time associate
Benefits:
Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
Paid Time Off
Adoption Benefit
Tuition Reimbursement
Company-provided life insurance and accidental death and dismemberment (AD&D)
Voluntary STD and LTD
Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.
Responsibilities:
Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.
Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems.
Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
Performs additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications:
Education and Experience
Associate or Bachelor’s degree preferred and a minimum of 2-3 years related experience; or equivalent combination of education and experience. Minimum of 2-3 years accounting experience required. Must have good customer service skills.
Certifications, Licenses, and Other Special Requirements
None
Management/Decision Making
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug-free workplace.Estimated Salary: $20 to $28 per hour based on qualifications.
Must live within the Milwaukee area! Local Remote position
Make Lives Better Including Your Own.
Relationships and integrity are the heart of our culture. They help us create a welcoming and inclusive community among our residents, associates and patients that feels like family. They guide us to be open in our communication with each other, and enable us to make the right decisions for the people who have entrusted us with their care. Our relationships and integrity work together to create a positive impact in the lives of the people we touch.
The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive a competitive compensation and benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness €“ physical, mental, emotional, and financial. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.
If you want to work in an environment where you can become your best possible self, join us!
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:
Full-time and part-time associate
Benefits:
401(k) Retirement Savings Plan
Benefit plan package
Pre-tax Commuter Benefit
Associate Compassion Fund
Associate Discounts
Identity theft protection
Pet savings and insurance plans
Voluntary benefits available
Full-time associate
Benefits:
Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
Paid Time Off
Adoption Benefit
Tuition Reimbursement
Company-provided life insurance and accidental death and dismemberment (AD&D)
Voluntary STD and LTD
Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.
Responsibilities:
Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.
Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.
Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems.
Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.
Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.
Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers’ experience.
Performs additional duties, as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications:
Education and Experience
Associate or Bachelor’s degree preferred and a minimum of 2-3 years related experience; or equivalent combination of education and experience. Minimum of 2-3 years accounting experience required. Must have good customer service skills.
Certifications, Licenses, and Other Special Requirements
None
Management/Decision Making
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Brookdale is an equal opportunity employer and a drug-free workplace.Estimated Salary: $20 to $28 per hour based on qualifications.
