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Jersey City, NJ
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
The Customer Experience Project Manager will be a key role within the Product and Project team, acting as the bridge between internal and external Product teams, Technology, Operations and Marketing to ensure the definition and delivery of the product roadmap.
Using your strong process and planning skills, you will work together with the Product Managers to define the Product roadmap as well as ensure the delivery against plan. You will work with the Product team to gather inputs from stakeholders, facilitate the prioritization process, and the clear definition of requirements for the Development teams.
The Customer Experience Project Manager will cultivate key relationships within BetMGM and Entain’s organizations to shepherd in a new, dynamic way of working that provides alignment across the companies and cuts down the time to market for new features.
The ideal candidate will have strong multi-tasking skills and an ability to plan/prioritize a changing workload within a fast-paced environment while dealing with a wide range of stakeholders.
Responsibilities
Management of features process (from the ideation to deployment)
Support of roadmap process
Providing the bridge between business, tech, central services (UAT, etc.) and stakeholders
Ongoing communication of status, risk and issues, and deployment timelines
Drives the resolution of blockers and ensures delivery against plan
Alignment with Entain Product Managers
Essential Functions
Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
Minimum 5 years of proven experience as a PM
Project & Cross-Functional Leadership – possesses the skills, knowledge and aptitude to engage, influence, and direct all functions involved in the development of the assigned product.
Experience working with Product & Design teams
Experience with JIRA preferred
Experience with Asana/Smartsheets preferred
Strong communicator and effective interpersonal and collaborative skills
Experience with working across different companies and cultures
Effective analytical, technical, and problem-solving skills
Dealing with ambiguity: demonstrate ability to act in a changing environment. Effective change management skills.
Gaming industry experience preferred
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best – With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right – We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard – Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at [email protected].
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
