Job Description:
– Lead and plan the Knowledge transition activities including but not limited to Understanding document preparation sign off Should be able to guide team to Prepare SOP s for critical functions Should have an expertise in building and maintain the Knowledge management activities Leads and mentors production support team members Runs and develops a team of technology professionals to achieve service level agreements and improve the quality and reliability of production support to software applications for complex customer user facing Web Based System Performs work that is complex and varied in nature Defines and discerns key aspects of complex problems and develops an integrated solution within a broad technical and business context of significant impact Exercises seasoned independent judgment making decisions regarding how to restore services in an efficient effective and risk adverse way within the scope of their deep technical expertise Directs the team and duties necessary to resolve complex production problems Manages the process and team to diagnoses and selects the most efficient effective and risk adverse method to restore services fully cognizant of the complex interaction of the many systems and applications involved or affected by the outage and the resulting of restoration of services Coordinates resolution with other IT area in problem determination and resolution of job or system exceptions May direct vendor to facilitate the resolution of issues called out to them and be the advanced focal point of contact for problem analysis and recovery Collaborates with other ITG support groups on tasks beyond the scope of access authority or responsibility Ability to review of service outage patterns to diagnose systemic problems especially those involving multiple applications and services across a technical environment with multiple platforms involved in support of sophisticated banking services Ability to Serves as an experienced contributor in devising solutions designed to quickly restore services to production applications as well as fixes to avoid production failures in the future Ability Runs the solution implementation for changed processes Works with the Development teams and Technical Operations staff to immediately resolve system and application problems and avoid future outages – provided by Dice Recommended Skills Banking Services Coaching And Mentoring Networking Perseverance Problem Solving Reliability googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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