+ All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance. + Servicing members by telephone to enroll them in the TRICARE program. + Educating members and providing appropriate solutions and alternatives regarding plan benefits This is a 100% remote position* What Humana Offers* We are fortunate to offer a remote opportunity for this job.
Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education Are you looking for a CAREER and not just a JOB?*.Your FUTURE is here with us – COME GROW WITH HUMANA!*.
Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!*.Required Qualifications* +.2+ years of strong customer service experience* +.
Fluency in computer navigation, email, chats, efficient typing skills, and toggling across multiple databases while engaging with the caller* +.Prior experience meeting monthly call and performance metrics* + Excellent interpersonal skills and the ability to organize simultaneous tasks + This position requires a government security clearance (eQIP – Electronic Questionnaire for Investigation Processing) + Our Department of Defense contract requires U.S. citizenship + Meet all WAH requirements +.
Compliance with training and work schedule as stated below per time zone* +.Training will start day one of employment and runs the first 8 weeks with a schedule of 8:00 am*.-*.4:30 pm EST. Attendance is vital for success so NO TIME OFF is allowed during training*.
Work and Training Schedule Requirements:* If you live in the.Eastern Time Zone (EST* ): +.Work Schedule (Post training)*.
: Must work an 8-hour shift between the hours of 8:00 a.m. – 7 p.m. EST* Monday through Friday with overtime based on business need (May include weekends) +.Training Schedule*.:* Mandatory 8-week training Monday – Friday 8:00 a.m. to 4:30 p.m. EST If you live in the.
Central Time Zone (CST* ): +.Work Schedule (Post training)*.: Must work an 8-hour shift between the hours of 7:00 a.m. – 6 p.m.
CST* Monday through Friday with overtime based on business need (May includes weekends) +.Training Schedule*.:* Mandatory 8-week training Monday – Friday 7:00 a.m. to 3:30 p.m. CST If you live in the.Mountain Time Zone (MT* ): +.
Work Schedule (Post training)*.: Must work an 8-hour shift between the hours of 6:00 a.m. – 5 p.m. MT* Monday through Friday with overtime based on business need (May include weekends) +.
Training Schedule* : Mandatory 8-week training Monday – Friday 6:00 a.m. to 2:30 p.m. MT If you live in the.Pacific Time Zone (PT* ): +.Work Schedule (Post training)*.
: Must work an 8-hour shift between the hours of 5:00 a.m. – 4 p.m. PT* Monday through Friday with overtime based on business need (May include weekends) +.Training Schedule* : Mandatory 8-week training Monday – Friday 5:00 a.m. to 1:30 p.m. PT.
Work at Home/Remote Requirements* + WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their Internet expense. + A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
+ Satellite and Wireless Internet service is NOT allowed for this role. + A dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information.Preferred Qualifications* + College degree (Associate’s or Bachelor’s) highly preferred + Knowledge of customer service principles and practices – formal training or experience.
Additional Information* + Benefit package that starts your 1st day of employment + Robust 401k plan through Charles Schwab. + Eligibility for associate wellness and rewards program + Opportunity to learn the industry and build professional career + Tuition Reimbursement & Student Loan Refinancing + Career Growth: Role expansion/progression opportunities within the department as well as the opportunity to apply for roles outside of the department after one year of employment.Interview Format* As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability.
Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question.
You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews Scheduled Weekly Hours* 40 Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.
com/legal/accessibility-resources’source=Humana_Website..
Description Job Description: Leidos is seeking a Finance Manager with earned value management and forecasting/budgeting experience to join our fast-paced...
Apply For This JobJob Location: United States : North Carolina : Cary Alternate Job Location: Not Applicable : Not Applicable Work Arrangement: Hybrid...
Apply For This JobZermatt Utah Resort & Spa is hiring a full-time Finance Manger. The Finance Manager will support the Accounting Department by...
Apply For This JobSUMMARY : O’Neill Vintners & Distillers is a proud member of the B Corp Certified community and one of the...
Apply For This JobJob Description Director of Finance Salary: $115k to $125k (Remote job with occasional office visits located in Manhattan) Responsibilities: Accounting...
Apply For This JobPosition Purpose: The Senior Site Reliability Engineer is responsible for leading a team of engineers building and designing a product...
Apply For This Job