Boeing Distribution Services Looking for Finance Support Specialist A at Miami, FL, United States Full Time

Job Description

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Request an Accommodation.
Position Summary:
The Collection Specialist is responsible for managing an assigned account portfolio to ensure timely collection of past due amounts, assist in resolution of billing, and customer issues while minimizing bad debts. This will be accomplished through direct contact with customers on past due amounts while providing the highest level of customer service.

• Responsible for monitoring and maintaining assigned accounts, including customer calls, balance write offs, and customer reconciliations.
• Work with cross functional teams to resolve outstanding cash application issues and to correct prior applications as needed to mirror customer remit detail.
• Provide high – quality customer service regarding potential collection issues, resolution of discrepancies, short payments, and coordination of discussions between the customer and internal cross-functional personnel when necessary.

• Identify problem accounts and provide regular updates to lead/supervisor in a timely manner.
• Document root cause for non-payment, and align with lead/supervisor on recommending accounts to collections and/or legal.

• Communicate and follow up effectively with Sales Leaders regarding customer accounts on a timely basis.
• Follow up on actions assigned to stakeholders based on findings from customer communications.
• Produce routine and ad-hoc reports for internal and external customers
• Ensure established procedures, policies and internal controls are executed according to best practice
• Maintain all schedules and deadlines in accordance with departmental and functional best practices
• Research and resolve issues with internal and external customers to ensure prompt payment.
• Review unapplied cash for resolution and report findings to lead and/or supervisor.
• Reconcile credit card charge request from external customer and submit for process
• Perform other duties as directed or assigned.

Basic Qualifications (Required Skills and Experience):

• 0-2 years of related work experience (2-4 years of experience)
• Strong Excel skills, ex. (Pivot Tables, VLookups, etc.)
• 1+ years’ experience in high volume, fast-paced collections environment
• Knowledge of Microsoft Office Applications
• Attention to detail, highly motivated with excellent interpersonal skills
• Customer service focused
• Excellent communication skills (written and verbal)
• Open to continuous change with the ability to learn new skills
• Knowledge of General bookkeeping procedures and accounting theory

Typical Education:

• Education: Associates Degree – Finance / Accounting / or related field of study

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.