ZIM Looking for Senior Accounts Collections Specialist at Norfolk, VA Full Time

Main Purpose of the Role:

Responsible for supervising payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms. Responsible for ensuring collections are handled according to the established US Collections Policy. Monitor aged accounts to ensure collection efforts are escalated within the defined timelines for credit suspension, cargo hold and legal action. Identify, link and assign all new CUCC’s customer payer accounts.

Main Tasks:

Perform weekly monitoring of collections calls to rate effectiveness, customer service levels and professionalism.

Rate each call based on established criteria.

Assign new accounts to collectors ensure accounts are allocated to collectors based on customer account segment.

Define and compile reporting to reduce the gap between the escalation required by the collections policy and the last action taken by collectors.

Reduce the gaps to no more than 2 weeks

Compile and distribute weekly aging reports/statements. Identify and schedule all accounts for credit suspension and cargo hold. Review all reports with Finance management prior to sending to district managers. Participate in bi-weekly district calls to discuss accounts and send meeting recaps following each meeting.

Review all Strategic Accounts the the Top 35 past due accounts to identify collections issues, participate on sales/finance/customer conference calls, maintain a report of all billing issues, special requirements and manual processes causing overdue balances.

Function:
Finance

Publish in Internal Career Page:
No

Minimum of five years of analytical /AR/industry and/or related experience

Experience with reporting and process development

Accounting software – SAP knowledge in FI/CO and MM modules is preferred; Microsoft – Internet Explorer; Spreadsheet software – Excel (Intermediate Level) Word Processing software – Word & Outlook (Intermediate Level for both)

ZIM