Homewood Suites by Hilton Looking for General Manager at San Antonio, TX Full Time

Homewood Suites General Manager Job Description

Scope:

Manages the hotel’s operations, maintaining established cost and quality standards.

Responsible for:

• Maintenance and security of the hotel’s assets.
• Local marketing of the hotel’s products and services.
• Development of the hotel’s human resources.
• Day-to-day hotel operations.
• Customer satisfaction (Salt Scores).
• Enforces policies, procedures and standards established by the Homewood Suites by Hilton®
• Primary Responsibilities:
• Financial and budgetary goal attainment
• Prepares and submits the hotel’s annual business plan.
• Prepares monthly revenue and operating forecast.
• Administrates flash report.
• Administrates e-sales and marketing programs.
• Administrates sales and marketing programs.
• Ensures implementation of all marketing programs.
• Communications and Business Plan Follow-through.
• Hands-on Sales & Marketing Goal Attainment.
• Remains current on business trends/local activities and responds to the same.
• Maintains personal contact with guests and with client/community organizations.
• Maintains product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action.
• Ensures adequate resources are maintained to maximize employee performance.
• Ensures all positions are filled with qualified personnel.
• Ensures established procedures are followed for employment/termination of staff.
• Maintains procedures for orientation, training and development of all personnel.
• Maintains established procedures for the periodic appraisal of all personnel.
• Reviews and approves work schedules and adding management on duty responsibilities.
• Ensures proper care, maintenance and security of hotel’s furnishings, fixtures and equipment.
• Reviews and approves accounting and management reports.
• Compares actual performance to planned performance, identifies variances and initiates corrective action.
• Maintains a purchasing system which covers all areas and which conforms to division guidelines.
• Anticipates and documents capital expenditure requirements.
• Monitors and maintains procedure for control of supplies, keys, moneys and credit.
• Monitors and maintains procedures for safety of guests and personnel.
• Monitors service standards.
• Ensures guest satisfaction and brand compliance.
• Associate teambuilding and development.
• Facility engineering plan development and follow-through.
• Overseeing all hotel departments including F & B, housekeeping, front desk, engineering and bookkeeping.
• Ensure guest rooms are clean and functional.
• Ensure the physical condition of the hotel is well maintained.
• Ensure safety and security training programs are completed.
• Manage the frequent guest program.
• In the event a guest complaint is received, the General Manger will personally respond to the guest to resolve the issue.
• Must have OnQ expertise
• Must have Hilton experience

Job Type: Full-time

Pay: $34,898.00 – $85,533.00 per year

Benefits:

• Flexible schedule
• Paid time off

Work Location: One location