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Who are we?
XL Parts and The Parts House (TPH) is the fastest-growing wholesale auto parts supplier in the Southern US. Competing with the giants in the industry; we listen to understand and then commit ourselves to providing fast, reliable parts solutions. We work hard, execute at industry-leading levels, and correct problems quickly. Our Company strives to constantly innovate by keeping an open communication line with our customers and thinking outside the box to meet their requirements.
Our People
Our results are driven by our most important asset: our people. We take pride in our work, our exemplary culture, and our wealth of career opportunities. Many of our employees have enjoyed a long and rewarding career at our company due to the prospect of advancing in every role and our preference to promote from within. Most positions offer on-the-job training so that employees gain the most relevant experience for their roles. We are respectful, friendly, and offer excellent work-life balance so that our employees are comfortable staying with us for the long haul.
Job Responsibilities:
We are seeking a Regional Call Center Manager to lead, develop and expand our Business. The Regional Call Center Manager is responsible for the overall growth of the Call Center and stores operations in our respective markets. Responsible for daily interaction with all Call Center staff and customers, helping train, coach, and implement set processes and procedures as set forth by company policy.
Key Job Responsibilities:
- Employee schedules based on payroll hours
- Day to day store operations
- Assemble and fill customer orders to be delivered within a 45minute window
- inventory and cycle counts
- Schedules contract drivers based on company business needs
- Answers customer questions and addresses complaints
- Store opening and closing duties
- Handles cash, cash counts, and deposits
- Provides a safe work environment
- Supervise several employees
- Assigns work duties as needed
- Achieve Team sales growth
- Train and coach Call Center sales representatives to grow sales within existing accounts
- Be vigilant to customer opportunities over the phone
- Review sales reports daily
- Be aware of individual Call Center Sales Representatives’ performance
- Create an action plan to react to declining sales opportunities in the market
- Ensure the team is effectively promoting monthly specials and promotions
- Ensure the team is promoting value-added services
- Maintain store operations
Required Qualifications:
- Demonstrated success in meeting or exceeding goals
- 4-year degree preferred but not necessary
- Knowledge of auto parts or automotive industry preferred
- Experience in call center sales or sales management
Physical Demands: Typical 9-hour day to include driving and frequent computer (iPad) usage for call reports. To perform the duties of this job the employee must have a clean driving record and be able to sit for long periods of time. The occasional heavy lifting of 50lbs or more may be required.
XL Parts and The Parts House(TPH) is an Equal Opportunity Employer. All employment with XL Parts and TPH is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Spring, TX 77388: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
