Wine Connoisseur Somelier System Looking for Ecommerce Manager at New York, United States Full Time

Company Description:

Wine Connoisseur has revolutionized the way people enjoy wine with their Sommelier System. Their hand-selected and curated wines from around the world offer luxury and convenience, allowing people to savor one perfect glass without the need to open multiple bottles or waste unfinished wine.

Role Description:

We are seeking a highly motivated and detail-oriented individual to fill the position of Ecommerce Manager for our Wine Connoisseur Sommelier System and Wine Sachets Business Platform. This is a full-time remote role.

As the Ecommerce Manager, you will be responsible for managing and optimizing all aspects of our online sales, working closely with internal teams and external partners to ensure a seamless order-to-cash process. Additionally, you will be responsible for supporting the integration of our website, as well as social media pages, enhancing our online presence, and ensuring efficient back-end operations for a smooth online customer experience.

Responsibilities:

1. Collaborate with internal teams and external partners: Work closely with various departments, including sales, marketing, production, and logistics, to ensure alignment and support for the order-to-cash process. Establish strong relationships with external partners and manage collaborations to deliver exceptional customer experience.

2. Website and social media management: Oversee the integration and management of our website, ensuring it is up to date, user-friendly, and always optimized for conversions. Develop and execute social media strategies to expand our online presence, engage with customers, and drive sales.

3. Coding and API knowledge: Possess a working knowledge of coding and APIs to assist with technical aspects of Shopify, website maintenance and improvement. Collaborate with developers to ensure connectivity throughout the various systems and ability to troubleshoot and implement necessary changes, enhancing the overall user experience.

4. Ecommerce platform management: Leverage your expertise in Shopify and other relevant ecommerce platforms to maximize sales potential. Optimize the website’s functionality, layout, and design, ensuring seamless navigation and compelling product displays.

5. QuickBooks integration: Manage the integration of our ecommerce platform with QuickBooks to streamline financial processes, including order management, inventory control, and accounting operations. Ensure accuracy and efficiency in financial reporting.

6. Customer Service: Lead third-party Customer Service Representative (CSR) team serving as a liaison between our company and external clients or customers.

7. Analytical mindset: Monitor key performance metrics related to website traffic, sales conversions, customer engagement, and social media campaigns. Leverage this data to make informed decisions and implement strategies for continuous improvement.

Qualifications:

• Proven experience in managing ecommerce platforms, preferably in the spirits and wine industry.
• Experience in managing online customer experience
• Coding and API knowledge to navigate technical aspects of external system integrations and other apps.
• Proficiency in Shopify and other relevant ecommerce platforms and tools.
• Experience in managing website development and optimization.
• Ability to integrate ecommerce platforms with QuickBooks or similar accounting software.
• Familiarity with social media platforms and successful track record in executing social media strategies.
• Excellent analytical and problem-solving skills, with a detail-oriented mindset.
• Strong organizational and project management abilities, with the ability to prioritize tasks and meet deadlines.
• Excellent communication skills, both written and verbal
• Bachelor’s degree in business, marketing, or a related field

This is an entrepreneurship environment where areas of responsibility can extend to other disciplines for the overall success of the business. This person must have excellent interpersonal skills and a strong work ethic as well as be extremely organized.