Window Genie of Lake Norman Looking for Operations Manager / Lead Home Services Professional at Mooresville, NC Full Time

If small business is exciting to you, and you’ve got a desire to lead and help people, this may be perfect for you! The ideal candidate will be excited to connect with and engage homeowners in our community to assist in some of their home services. You’ll enjoy the calls and conversations, as well as simply asking questions and listening. Discipline and consistency will be natural for you, as you build connections and communications throughout the community and with our team of Customer Service and Technician staff. As one that’s personally familiar with home services, this opportunity will resonate with you. You’ll obviously enjoy meeting new people, and show the internal drive to keep going even when things get busier and chaotic. A portion of your day will be helping in the backend of the business, including insuring supplies and preventative maintenance are in place, as well as communicating directly with our technicians with respect to problem solving and best practices. You’ll also be skilled in working with customers to achieve their understanding and satisfaction. As with all high achievers, you’ll find yourself constantly learning and developing yourself, too. If you enjoy working with local homeowners and helping them with their homes, you’ll absolutely be fulfilled in this role. Window Genie is a nationally ranked home services franchise dedicated to improving the look and value of homes in our community through various services such as window cleaning, pressure washing, gutter cleaning, and more. Window Genie is the largest residential window cleaning company in the USA. We are a Neighborly company, the largest home services franchise company in the World. Our services include window cleaning, pressure washing, gutter cleaning, and holiday lighting. This is not your typical job! Do you thrive off teamwork, great pay, and the feeling of a job well done?

No Experience Needed

Paid Training

Learn a Skilled Trade

Drive a Company Vehicle

Flexible Schedules

Do you want to enjoy a Quality of Life?

Do you want Work Life Balance?

Do you want to Enjoy the Outdoors?

Specific Expectations & Responsibilities:Perform on-site estimates and site evaluations for Customer ServiceUpsell on current jobs and position for recurring and/or future workManage Customer interactions for sales, quality and results, compliments, and complaints to achieve mutually acceptable resolution.Perform routine quality control checks, verifying safety policies are followed, appearance on site meets or exceeds standards, customer interactions meet or exceed standards, results meet or exceed standardsMaintain all service of equipment and vehicles, including recordsMaintain inventory to acceptable levels of all chemicals and equipmentPerform training on best practices and procedures, including safety, for – Window cleaning, interior, and exterior- Gutter Cleaning- House Washing and pressure washing- Your Holiday LightingLead and manage holiday light design, estimates, and installationPerform cleaning and/or testing on site to resolve or determine next steps As the Operations Manager, you’ll be a key team member in upholding our commitment tocustomer satisfaction and professionalism, and to the efficiency of the operation. You’ll be self-motivated, energetic, and enjoy helping people. You’re driven to provide the highest level of customer service and satisfaction, and are able to effectively manage a variety of situations on a day-to-day basis. Qualities & Attributes

• Be Energetic and Optimistic- Be a good listener and coachable- Represent the Culture and Values of Window Genie- Demonstrate organization and follow-through- Relate to and understand small business through personal experience- Demonstrate to be/have:

> Lifelong learner > Ambitious & Committed > Servant mindset > Strong communicator > Get-it-done drive- Extremely comfortable with phone conversations and sales- Self-starter & Independent- Prior experience for a home service provider is a plus- Must have strong written and verbal communication skills – Must be detail-oriented with strong appreciation of structure- Professional appearance and personality- Team player who can work independently

Job Requirements:
No experience necessary but prior experience in any of our service categories is a plus

Physical ability to lift ladders

Willing and able to work up to 32′ on a ladder

Must be comfortable with mop and squeegee, Ladders, Pressure Washers

Willingness to work 15-30 hours per week, as the schedule may vary with weather and season

• All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Window Genie® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.