Job Title – Department
Customer Service Manager-Outbound – Customer Service Center
Location
This position is 100% remote within the Bank’s footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market
Mid Atlantic
Work Hours per Week
Requirements
Job Description
Summary
Contact Center Managers are responsible for day-to-day activity within customer contact centers. The Outbound Contact Center Manager, focused on sales and outbound calling, leads teams to ensure overall contact center and campaign specific objectives are met, as well as striving for continual improvement through process and performance management.
Essential Function
Banking is a highly regulated industry, and you will be expected to acquire and maintain a proficiency in the Bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
You will also be expected to complete all assigned compliance training in a timely manner.
Essential Duties and Responsibilities include the following :
Qualifications
Works under general direction of senior contact center management. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Service Skills
Interpersonal Skills
Technical Requirements
Other Requirements
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands
This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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