Provides customer service support to prospective and active participants in behavioral-mental health programs.
Verifies participant eligibility prior to providing behavioral-mental health services. Completes participant registration.
Collects information from participants for clinicians by completing screening and assessments before and/or after visits.
Works collaboratively with clinical team members to engage, educate, communicate, and coordinate behavioral-mental health services with participants, family members, providers, community resources, and others to ensure that services prescribed in individualized service plans are implemented.
Collects and inputs data into the FivePoint Solutions system for administration and reimbursement of billable events.
Performs all case management functions associated with caseload (for example, completing assessment and service planning processes, scheduling clinical visits, coordinating care with clinicians).
Pursues best practice outcomes for program participants (for example, continuing education, employment, independent housing, community tenure).
Leadership Expectations
Live our Values
Culture Champion
Servant Leadership
Embrace Change
Curiosity & Courage
Digital Transformation & Change
Deliver for the Customer
Customer Focus
Strategic Thinking
Focus on our Associates
Diversity, Equity & Inclusion
Collaboration & Influence
impact to a range of audiences; and demonstrates energy and positivity for own work.
Talent Management
contributions and accomplishments.
Job Type: Full-time
Salary: $18.03 – $31.01 per hour
Medical Specialty:
Schedule:
Education:
Work Location: Remote
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