Valley Charities Looking for Customer Service/finance at Wasilla, AK, United States Full Time

Job Description

CUSTOMER SERVICE-FINANCE | JOB DESCRIPTIONINTRODUCTION
As Valley residents, we are known for our pioneer spirit and passion to serve our community. We will continuously work to help bridge social and financial gaps by facilitating relationships, that assist serving more residents, and connect their needs with resources.JOB SUMMARY
The Customer Service- Finance position supports Alaska Rent/ Housing Relief Programs. This position works to research and answer financial questions from landlords, lenders, and tenants. Superior customer service skills a must. Patience and the ability to listen and work through difficult situations with clients. Must be able to work with minimum supervision.ESSENTIAL JOB FUNCTIONS

• Ensure high customer service standards
• Maintain confidentiality
• Must be able to adhere to project and work deadlines
• Good verbal and written skills, communication with clients is via phone and email.
• Problem solving skills, data gathering
• Ability to handle difficult situations diplomatically
• Accuracy is most important as you will be entering data into several databases

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Prior work experience in bookkeeping or finance.
• Competent in basic computer skills- competent with Excel and Word.
• Excellent math/accounting skills and familiarity working with cash receipts.
• Must be self-motivated who can work in a constantly changing environment.
• Understand priorities, and be able to prioritize workload
• Excellent people skills and must be able to handle problems and issues appropriately without being offensive.
• Ability to listen and be empathetic when needed, yet firm
• Knowledge of QuickBooks preferred, will train the right person

WORK ENVIRONMENT

• This position works in a small office setting, with a lot of other work going on.
• Must be able to concentrate and stay on task.
• Sitting for long periods of time.
• FLEXIBLE SCHEDULE

Rev 4/06/2022 JMJob Types: Part-time, TemporaryPay: From $22.00 per hourSchedule:

• Day shift
• Monday to Friday
• Self-determined schedule

Application Question(s):

• Do you live in Wasilla Alaska or MatSu Borough area?

Education:

• High school or equivalent (Preferred)

Work Location: One location