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One of the Nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2020, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #281 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates approximately 400 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Specialist.
After onsite training/orientation in Richmond, VA, a remote/work from home option is possible for this position.
The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.
Key Responsibilities include:
- Document all internal and external inquiries concerning patient accounts including patient and third party payers.
- Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
- Root cause issues and attempt to resolve.
- Document and communicate resolution as appropriate in the Patient Accounting System.
- Escalate problem accounts to management team of department for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
- Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
- Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
- Maintain working knowledge of the call routing system and patient accounting system
- Other duties as assigned.
Remote Work Disclaimer:
UHS requires onsite training lasting up to 90 days before work from home will be authorized. We ask that our remote employees have access to reliable internet connection and a dedicated, properly equipped workspace at a fixed location within Virginia that is free of distraction.
Qualifications
Position Requirements:
High school diploma or equivalent and 1-3 years customer service experience preferred.
Strong Microsoft Office skills (Excel, Word, Outlook).
Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
Familiarity with customer service and 1-3 years healthcare business office experience preferred.
This opportunity provides the following:
Challenging and rewarding work environment
Growth and development opportunities within UHS and its subsidiaries
Competitive Compensation
Excellent Medical, Dental, Vision and Prescription Drug Plan
Generous Paid Time Off
After onsite training, a remote work option available for this position.
If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. UHS offers competitive compensation commensurate with experience and benefits programs including medical, dental, vision, and life insurance. UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to “UHS or UHS facilities” on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services’ subsidiaries including UHS of Delaware. Further, the terms “we,” “us,” “our” or “the company” in such context similarly refer to the operations of Universal Health Services’ subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.
