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Store Leader
Job purpose:
The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person who would create a positive store culture by treating employees fairly and with respect.
Additionally, they would be self-motivated, dependable, and able to work effectively in a fast- paced environment while maintaining 100% total customer focus and operational excellence.
Duties and responsibilities:
- Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service
- Respond to customer requests in a timely manner
- Support and follow all safety and loss prevention initiatives
- Building an effective retail team through, training and development; supplying meaningful and timely performance feedback
- Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment
- Monitor and analyze business processes and results to profitably achieve Royal Farms goals
- Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
- Ensure the proper execution of all Royal Farms marketing programs
- Connect with the community in which we operate to establish positive relationships, development and store success
- Keep the Royal Farms brand top of mind in every decision you make about the company
- Provide leadership to their retail team members to ensure a pleasant customer service experience.
- Respond to customer’s needs
- Solicit customer feedback through various communication vehicles
- Develop and implement a strategy that will consistently meet the expectations of all customers
- Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication
- Ensure the proper execution of all Royal Farms marketing programs
- Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)
- Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store
Leaders; is proactive in addressing ER needs * Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
- Complete other tasks as assigned
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Physical setting:
- Quick service & fast food restaurant
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Quarterly bonus
Work Location: One location
