TQL Looking for Claims Specialist – Cincinnati, OH at Cincinnati, Ohio Full Time

About the role:

As a Claims Specialist with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. You will manage high value claims and be final approval for associate’s work.

What’s in it for you:

• Competitive compensation and benefits package
• Paid relocation to Cincinnati, OH
• Advancement opportunities within structured career paths
• Reimbursement for continuous education and training
• We win wherever we go – Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Process cargo claims dealing with temperature abuse, cargo theft, and incorrect or damaged product delivery
• Mentor entry-level claims associates, delegating work loads and taking escalated calls
• Collect claim documents needed to process and validate claim in effort to mitigate loss
• Provide reporting to management and maintain accurate claims tracking
• Work alongside Accounting and Collections to resolve carrier and customer accounting issues related to claims

What you need:

• 3-5 years’ experience in claims, insurance, fraud, or other related fields
• Bachelor’s degree in Criminal Justice, Paralegal Studies, Business, or equivalent discipline preferred
• Ability to work on multiple tasks in a time sensitive environment
• Comply with company procedures and escalate issues as needed
• Provide strong customer service while handling high stress situations
• Investigative and analytical mindset