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1 Full-time 11 hours ago Full Job Description Overview:
We are now hiring to add to our IT department for our Restaurant Company.
Looking for someone who either has direct experience or a former operations manager who is looking to shift their career to something different within the industry.
What you will do:
Direct responsibility to develop, manage, update, document, and support various restaurant technology systems including software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.
Responsibilities:
Essential Functions:
Coordinate with software vendors to prioritize enhancement requests and bug fixes; Ensure successful system-wide deployment without operations impact.
Provide support, as needed, for all systems (hardware and software) deployed to Thompson Hospitality restaurants.
Extensive knowledge diagnosing and troubleshooting software, hardware and procedural problems Work to minimize downtime resulting from procedural, hardware, or software applications issues.
Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found Develop, Test and Deploy configuration changes and software updates to the restaurants timely.
Monitor the deployment of all changes to ensure completion.
Follow-up on failed deployments and resolve issues.
Recommend and/or develop process, policies, and procedures that lead to a more efficient and effective customer service experience Proven ability to execute projects in regards to software and hardware deployment, staging, configuration, testing, programming, installations, or upgrades Multi-task in an effective manner and work successfully in a fast-paced environment Perform other duties and responsibilities as assigned by the VP of Information Technology.
Qualifications:
Requirements:
Experience:
3
years experience with restaurant technologies 3
years of in-depth working knowledge of restaurant systems; Toast preferred Excellent written and verbal communication skills 3
years of hands-on experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience 3
years of business systems knowledge required, including POS, sales, labor, cash, inventory and system exportsimports.
3
years proven experience with managing multiple high priority initiatives in a fast paced highly technical environment Competencies:
Creative in technical solutions and possesses strong problem-solving skills Strong analytical skills to identify trends and dig into root cause of problems Ability to multitask effectively Excellent listening and communication skills, both verbal and written Strong customer relationship skills Organized, detail-oriented, and self-motivated Must be able to document and present technical issues to be understood at a user (non-technical) level Problem-solving abilities and ability to consistently meet deadlines Ability to build positive and collaborative relationships Project management experience Ability to work with minimal supervision.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Full-time 11 hours ago Full Job Description Overview:
We are now hiring to add to our IT department for our Restaurant Company.
Looking for someone who either has direct experience or a former operations manager who is looking to shift their career to something different within the industry.
What you will do:
Direct responsibility to develop, manage, update, document, and support various restaurant technology systems including software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.
Responsibilities:
Essential Functions:
Coordinate with software vendors to prioritize enhancement requests and bug fixes; Ensure successful system-wide deployment without operations impact.
Provide support, as needed, for all systems (hardware and software) deployed to Thompson Hospitality restaurants.
Extensive knowledge diagnosing and troubleshooting software, hardware and procedural problems Work to minimize downtime resulting from procedural, hardware, or software applications issues.
Isolate problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found Develop, Test and Deploy configuration changes and software updates to the restaurants timely.
Monitor the deployment of all changes to ensure completion.
Follow-up on failed deployments and resolve issues.
Recommend and/or develop process, policies, and procedures that lead to a more efficient and effective customer service experience Proven ability to execute projects in regards to software and hardware deployment, staging, configuration, testing, programming, installations, or upgrades Multi-task in an effective manner and work successfully in a fast-paced environment Perform other duties and responsibilities as assigned by the VP of Information Technology.
Qualifications:
Requirements:
Experience:
3
years experience with restaurant technologies 3
years of in-depth working knowledge of restaurant systems; Toast preferred Excellent written and verbal communication skills 3
years of hands-on experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience 3
years of business systems knowledge required, including POS, sales, labor, cash, inventory and system exportsimports.
3
years proven experience with managing multiple high priority initiatives in a fast paced highly technical environment Competencies:
Creative in technical solutions and possesses strong problem-solving skills Strong analytical skills to identify trends and dig into root cause of problems Ability to multitask effectively Excellent listening and communication skills, both verbal and written Strong customer relationship skills Organized, detail-oriented, and self-motivated Must be able to document and present technical issues to be understood at a user (non-technical) level Problem-solving abilities and ability to consistently meet deadlines Ability to build positive and collaborative relationships Project management experience Ability to work with minimal supervision.
Estimated Salary: $20 to $28 per hour based on qualifications.
