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This role is responsible for the day-to-day management of Global HR Operations. It has management accountability for a team of employees that support the HR operation needs of employees across the enterprise. This role will focus on the ongoing client needs and will interface with clients as needed for escalated issues. It will closely interact with leadership to implement operational strategies that support the ongoing evolution of the Global HR Operations Organization. Utilizing a variety of sources, data and metrics, it will identify opportunities for continuous improvement and efficiencies for increased productivity and exceptional customer service.
On Site Management
Manage the day-to-day Global HR Operations Team to provide exceptional service in client interaction and fulfill HR-related transactions
Monitor all work and project activities of the team to ensure Service Level Agreements (SLAs) are met
Manage client requests and projects, balancing daily workloads of the team
Align employee activities and management decisions to the GHRO guiding principles
Learn and utilize knowledge about client, segment, market and technology to assist Global HR Ops employees with delivering quality experience and determining troubleshooting options as needed
Develop, motivate and retain qualified employees
Partner with other Global HR Operations Leadership Team members to coordinate the training and development of team members
Global HR Operations Team Building
Identify opportunities to build a community among all Global HR Operations employees
Lead Global HR Operations team members through change associated with new technology, new processes, new team members and a growing, global clientele
Manage from an enterprise and global perspective
Process Improvement
Identify opportunities to drive the business forward by identifying and leading changes to the business considering client needs, customer experience, costs/ROI, and technology
Monitor work received through non-preferred channels; identify operational strategies and implement plans for elimination
