At IntelePeer, we deliver critical, cloud-based communications you can build on with Voice, Messaging, Analytics, and Multi-Channel Applications. We make it easy to connect to and use our platform with any service or application from anywhere in the world. Our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service.
As a Customer Success Manager (CSM), the CSM will support the post sales customer lifecycle as pertained to onboarding, customer adoption, on-going support, optimization and expansion, retention and overall customer satisfaction. CSMs will be the main point of contact for all inquiries related to additions deletions, modifications, changes, and other general inquiries. The CSM will be responsible for customer retention and prevention of churn across the customer base.
The CSM must have a strong understanding of IntelePeer’s customer’s business objectives and the ability to identify and articulate how IntelePeer’s solution supports the achievement of the customer’s business goals
The CSM manages the customer experience across IntelePeer’s customer base, meeting agreed retention and usage targets. The CSM is responsible for understanding the health of IntelePeer’s customers, ensuring its customers grows into advocates of IntelePeer
REPORTS TO: Director, Customer Success
POSITION RESPONSIBILITIES:
REQUIREMENTS:
Education:
Expertise & Experience:
Competencies:
Why You’ll Love It Here
Compensation
Vaccination Requirement
Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec(at)intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.
Job Type: Full-time
Pay: $95,000.00 – $105,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
COVID-19 considerations:
Yes, please see job posting for our updated policy.
Education:
Experience:
Work Location: Remote
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