We are the fastest-growing appliance delivery and installation company in the country and are seeking experienced, motivated professionals to join our team. We provide final mile logistics and service and have an opening for a result driven, customer centric Operations Supervisor for one of our premier locations. This individual will oversee and manage all aspects of the business while driving quality initiatives and service objectives.
Responsible for the location’s daily P4P (In Window, Completion, QOS & IVR usage)
Provide timely, accurate and detailed reporting to General Manager (GM)
Assist GM with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to reduce overall cost to improve monthly P&L
Implement tasks, create reports, assist with daily operational needs, and complete assignments at General Supervisor’s direction
Continuously provide oversight and guidance to monitor customer escalation, GE escalation, and HD escalation and resolve escalation tickets, making direct customer contact and involving GM as required to reach a satisfactory outcome
Direct and manage verbal and email communication for issues, escalations, and damages.
Interview potential delivery team members
Monitor each employee’s daily performance, pinpoint responsibility, and accountability for failures in customer service/installation and provide direction for improvement
Create and schedule work orders as needed
Monitor the check-in and load out process and personnel, adjust as needed
Weekly reporting of trucks and drivers assigned to GM
Coordinate and communicate with all department Supervisors to accurately forecast and plan for daily delivery needs, achieve work objectives and ensure seamless movement of freight.
Work with Driver Supervisor to confirm routes for 1-3 days in advance
Coach and motivate all employees to meet or exceed metric goals in Handheld compliance and Completion Rate
Instill in all employees the expectation and desire to provide customers with excellent service, courteous treatment, and quality products.
Manage key performance indicators relative to sales growth, productivity, inventory control and profit margins
Supervise and monitor all departments within the designated budget
Maintain compliance with all Federal, State, and Local laws, statutes, and regulations, as well as all Company policies and procedures
Comply with and ensure execution of all safety standards and requirements to assure a safe and hazard-free workplace including OSHA requirements and COVID-19 PPE usage
Minimum five years’ experience in Operations and/or Logistics Management
Deep understanding and knowledge of home appliance industry, including installation and servicing.
Bachelor’s Degree in business administration or similar field preferred
Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.
Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.
Preferred fluency in Spanish
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year
Health savings account
Paid time off
10 hour shift
Monday to Friday
Ability to commute/relocate:
Rexburg, ID: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location