Suncoast Credit Union Looking for Business Support Manager at Tampa, FL Full Time

Schedule: Monday through Friday 8:00 AM – 5:00 PM (flexible hybrid)

The Business Support Manager provides operational support and direction to a line of business partners by providing recommendations for process changes or technology enhancements. This individual drives strategic initiatives to improve performance within the Mortgage Delivery Department. An ideal candidate possesses a thorough understanding of mortgage originations and fulfillment operations, project management skills, and the ability to analyze key business performance indicators.

Suncoast Credit Union is consistently chosen as a Top Workplace because its employees genuinely #LoveWork! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. To attract the highest quality candidates, Suncoast Credit Union offers a comprehensive benefits package including, but not limited to:

• COMPETITIVE MARKET SALARIES * MEDICAL COVERAGE * PAID TIME OFF * PAID HOLIDAYS * PARENTAL LEAVE * RETIREMENT PLANNING * DEGREE ASSISTANCE * BONUS OPTIONS * ACCESS TO OVER 4,000 GYMS * FREE IDENTITY THEFT PROTECTION * PAID VOLUNTEER HOURS * LEGAL ASSISTANCE * MENTAL HEALTH RESOURCES * EMPLOYEE LOAN DISCOUNTS *

Get the benefits you deserve from an organization that cares about your well-being, inside and outside the workplace. Join a team supporting a healthy body, healthy mind, and healthy work-life balance!

Responsibilities:
Perform project management and design processes

Analyze business, stakeholder, and functional requirements provided by the end users to support strategic and operational initiatives or projects

Manage business processes such as service quality, business continuity, and partnership forums

Monitor and report performance metrics for assigned processes

Develop project gap analysis, cost-value benefit, and key performance indicators for department initiatives

Develop project management strategies to implement initiatives and improvements related to people process and technology changes

Create support documentation and processes for departmental initiatives

Coordinate with project workgroups, compliance, and leadership to facilitate the deployment of logistics such as training, communication, technology requirements, planning, and project milestone setup

Manage a portfolio of audit issues and control enhancements impacting the organization such as self-identified issues, audit-identified issues, or external mandates

Facilitate the department’s project intake process for new initiatives

Manage multiple priorities effectively to meet organizational objectives and timelines

Utilize appropriate resources for project triaging, communication, and training

Process resource requests by overseeing and managing metrics

Develop comprehensive plans based on key organizational priorities to ensure accountable parties understand the respective roles or responsibilities

Attend educational events to increase professional knowledge and benefit the organization

Qualifications:
Bachelor’s degree in information technology, finance, or a related field (A comparable combination of work experience and training may substitute for education requirements)

5+ years of experience with integrated process project management, preferably with mortgage operations

Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities

Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines

Accurate, detail-oriented, and organized with task management

Ability to resolve difficult and complex problems

Excellent communication skills (written, verbal and interpersonal) to interact effectively with members, staff, vendors, and government regulators

Ability to influence others regarding policies, practices, and procedures