Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively.
Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they’re needed, with no code.
Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries – SaaS, fintech, telecom, finance, and more.
We’re looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand.
The Opportunity
Stonly (stonly.com) grew 5x last year and – as a platform for guiding customers, users, and employees – making those customers successful is priority #1. Join our team and help us show our customers how to use our solutions to achieve goals that weren’t possible before Stonly!
Customer success at Stony Contributes directly to revenue growth, so your work is at the center of our strategy. You’ll form a key part of our sales offer and become a product and customer expert who helps customers adopt and use Stonly. You’ll get to consult with businesses to help them make their own customers and employees more successful by using Stonly and, along with a strong team of customer success pros, you’ll make sure Stonly is known as a world-class leader in customer success!
At Stonly, you’ll have autonomy and the ability to really serve the customer better, but enough team collaboration and traction to learn, grow, and win, together. Join a team that cares about our customer, our growth, our ethics and your career and success.
What You’ll Do
Help new customers learn about our solutions, become excited about adopting Stonly, and see success that leads them to become happy, active customers
Guide customers through platform configuration and activation – ensure new accounts are set up for success. Help them understand the product and its fit to their role/company and deploy it successfully to meet their goals
Help us understand how we can make product improvements and new content resources to help trial users and customers be more successful
Drive expansion and continued success – monitor the health of Stonly accounts and ensure they are growing
Solicit customer feedback and improve the whole company’s understanding of our customers, their needs and how they successfully use Stonly
Skills and Experience
Empathy – A track record of going above and beyond to serve customers and an ability to understand their goals
Strong technical acumen with the ability to learn our product and quickly analyze customer problems to identify Stonly solutions
Excellent communication skills and can succinctly explain technical concepts
Writing and creating – the ability to create resources (Stonly guides, screencasts, videos, and presentations) to help us perform customer success more and more efficiently
Experience in a customer support, success, sales development or consultative selling role with proven results as a high-performer at a SaaS or other relevant company
Working at Stonly
Values: At Stonly, we care deeply about our customers, the growth of our business, our core values and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better
Competitive salary and equity options
Medical, Dental + Vision health benefits
Unlimited paid time off
Flexible work location: New York City, WFH, or remote anywhere in the US
Must have permanent US residency or citizenship
Stonly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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