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5 Full-time Temporary 2 days ago Full Job Description JOB This is a temporary position and there are no leave or retirement benefits offered with this position.
Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).
For more information on Health Benefits offered visit www.
shpnc.
org.
Visit www.
nctemporarysolutions.
com for employment information.
NOTE:
If you are a current NC State Government employee, you will be considered for a temporary assignment.
However, Temporary Solutions cannot accommodate dual employment.
Individuals hired into a temporary State job must be fully qualified for the job.
OSHR supports the Governor’s Job Ready initiative and seeks to expand a temporary’s skill set to enhance their qualifications for State government and private sector jobs.
Exposure to an agency’s culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.
This temporary position is located in Raleigh – Wake County.
Job Order Hourly Rate of Pay:
$19.
00 (Based on education and/or years of relevant work experience reflected on the application).
This position will recruit for five vacancies (15018, 15019, 15020, 15021, 15022).
This temporary position will be assigned to the Department of Health and Human Services.
This position is located at 225 N McDowell Street, Raleigh, NC.
The primary purpose of the Tier I Help Desk Representative position is to respond to entry-level technical-related software application issues for the business and to respond quickly and efficiently to concerns regarding NCDAVE (North Carolina Database Application for Vital Events).
The Tier 1 Help Desk Representative job responsibilities include the following:
Take ownership of the problem, and assist with incident ticket creation, tracking, and follow-up; Research, troubleshoot and resolve application problems; Answer customer questions on webbased and server-based NCDAVE automated processes; Assist development staff with planning, design, testing, training, and implementation of new NCDAVE modules/enhancements as needed; Monitor the database and transaction activity; Assist with and resolve (+/- 75 day) calls and emails per day; Provide technical assistance to business partners in support of NCDAVE and the interaction with the systems that interface with NCDAVE; Assist NCDAVE users which includes county, state and regional business partners with operating and system problems related to NCDAVE functionality and performance; Coordinate with NCDAVE second level of support, including incident ticket creation, problem tracking, taking ownership of the problem and follow-up with the end user.
This position is expected to work 40 hours per week.
EXAMPLE OF DUTIES NOTE:
Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered.
NOTE:
See Resume is not acceptable to show work history.
Considerable knowledge of services, policies, and procedures related to a program or area of specialization.
Ability to demonstrate and apply this knowledge in the performance of administrative tasks; ability to explain and interpret information to clients/customers and staff.
Considerable knowledge of program policies, procedures, and information systems in order to communicate and process information.
Ability to compile, assimilate and organize both printed and electronic information; ability to apply knowledge of data collection, storage, organization, manipulation, and/or analysis of data.
Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
Ability to identify and understand issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
Ability to clearly convey information and ideas through a variety of media to individuals or groups.
Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure.
MINIMUM QUALIFICATIONS High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
SUPPLEMENTAL INFORMATION For technical issues with your application, please call the GovernmentJobs.
com Applicant Support Help Line at 855-524-5627.
To check the status of your application, please log in to your account and click Application Status.
If you are selected for an interview, you will be contacted by the hiring agency directly.
If there are any questions about this posting, please contact TSRecruit@nc.
gov and/or 984-236-1040.
Temporary SolutionsOffice of State Human Resources1110 Navaho Drive, Suite 200Raleigh, NC 27609.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time Temporary 2 days ago Full Job Description JOB This is a temporary position and there are no leave or retirement benefits offered with this position.
Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).
For more information on Health Benefits offered visit www.
shpnc.
org.
Visit www.
nctemporarysolutions.
com for employment information.
NOTE:
If you are a current NC State Government employee, you will be considered for a temporary assignment.
However, Temporary Solutions cannot accommodate dual employment.
Individuals hired into a temporary State job must be fully qualified for the job.
OSHR supports the Governor’s Job Ready initiative and seeks to expand a temporary’s skill set to enhance their qualifications for State government and private sector jobs.
Exposure to an agency’s culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.
This temporary position is located in Raleigh – Wake County.
Job Order Hourly Rate of Pay:
$19.
00 (Based on education and/or years of relevant work experience reflected on the application).
This position will recruit for five vacancies (15018, 15019, 15020, 15021, 15022).
This temporary position will be assigned to the Department of Health and Human Services.
This position is located at 225 N McDowell Street, Raleigh, NC.
The primary purpose of the Tier I Help Desk Representative position is to respond to entry-level technical-related software application issues for the business and to respond quickly and efficiently to concerns regarding NCDAVE (North Carolina Database Application for Vital Events).
The Tier 1 Help Desk Representative job responsibilities include the following:
Take ownership of the problem, and assist with incident ticket creation, tracking, and follow-up; Research, troubleshoot and resolve application problems; Answer customer questions on webbased and server-based NCDAVE automated processes; Assist development staff with planning, design, testing, training, and implementation of new NCDAVE modules/enhancements as needed; Monitor the database and transaction activity; Assist with and resolve (+/- 75 day) calls and emails per day; Provide technical assistance to business partners in support of NCDAVE and the interaction with the systems that interface with NCDAVE; Assist NCDAVE users which includes county, state and regional business partners with operating and system problems related to NCDAVE functionality and performance; Coordinate with NCDAVE second level of support, including incident ticket creation, problem tracking, taking ownership of the problem and follow-up with the end user.
This position is expected to work 40 hours per week.
EXAMPLE OF DUTIES NOTE:
Qualified applicants must meet and CLEARLY reflect on their application training and experience and all knowledge, skills, abilities, and any experience or competencies specified in the posting and/or supplemental question(s) to be considered.
NOTE:
See Resume is not acceptable to show work history.
Considerable knowledge of services, policies, and procedures related to a program or area of specialization.
Ability to demonstrate and apply this knowledge in the performance of administrative tasks; ability to explain and interpret information to clients/customers and staff.
Considerable knowledge of program policies, procedures, and information systems in order to communicate and process information.
Ability to compile, assimilate and organize both printed and electronic information; ability to apply knowledge of data collection, storage, organization, manipulation, and/or analysis of data.
Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
Ability to identify and understand issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
Ability to clearly convey information and ideas through a variety of media to individuals or groups.
Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure.
MINIMUM QUALIFICATIONS High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
SUPPLEMENTAL INFORMATION For technical issues with your application, please call the GovernmentJobs.
com Applicant Support Help Line at 855-524-5627.
To check the status of your application, please log in to your account and click Application Status.
If you are selected for an interview, you will be contacted by the hiring agency directly.
If there are any questions about this posting, please contact TSRecruit@nc.
gov and/or 984-236-1040.
Temporary SolutionsOffice of State Human Resources1110 Navaho Drive, Suite 200Raleigh, NC 27609.
Estimated Salary: $20 to $28 per hour based on qualifications.
