Starbucks Looking for technical product manager – Commerce API Platform at Seattle, Washington Full Time

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

When customers order and pay with the Starbucks mobile app, many cloud-hosted Commerce microservices process their orders. This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, reliability, and performance of several cloud-hosted Commerce services. 

Successful candidates will have experience with cloud-native systems, AWS or Azure, Kubernetes, REST API design, GraphQL. service monitoring and observability, JSON, NoSQL databases such as Cassandra, event streaming with Kafka, Agile processes such as Scrum,  and Continuous Integration & Deployment (CI/CD) methodologies. An ability to personally perform acceptance validation and root cause analysis with Postman or similar tools is also important.

We design, build, and nurture a digital ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships, and experiences.  To be successful, candidates will have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences.  

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following: 

• Translates customer experience into technical requirements and product solutions
• Drives technical solution for large features/technically complex features independently
• Is technically adept on end-to-end system architecture
• Responsible for determining business needs, understanding market demands and technical trends, problem solving and proposing solutions
• Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team
• Manages product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners
• Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
• Defines product health and performance metrics
• Creates dashboard/reporting requirements and KPIs to measure product performance
• Identifies opportunities to improve feature performance and overall product health using data.
• Measures feature success post deployment and feeds insights back to the team and business partners
• Interacts directly with business stakeholders to understand business problems
• Presents options/recommendations clearly and persuasively to support business stakeholder decisions
• Works with engineering teams to understand, prioritize and document technical and non-functional features
• Owns effective relationships with engineering teams across Starbucks Technology
• Practices iterative, agile development
• Identifies and documents technical tradeoffs as well as dependencies and constraints
• Performs validation of feature against stated goals; facilitates user review/acceptance testing
• Manages execution and eliminates blocking issues during development
• Works with cross-functional teams on feature sizing and delivery planning
• Effective communications of product delivery milestones and progress 

Basic Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience in a related field
  Skills (minimum skills required): 
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)
  Demonstrated ability to work with design and engineering to deliver customer facing features (4 years)
•  Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (4 years)
• Years of experience in specific field or utilizing designated skills (minimum needed to be qualified): 4+ years of industry experience in a technology environment with a record of successfully delivering complex products